Resolving License Activation and Installation Issues

If you have problems with the activation and installation of your SCARM license key, read the possible causes and solutions below. If there is no answer for your problem or if you cannot reach us by e-mail, post a comment below and we will reply as soon as possible.

Important
Before continue, ensure that you have the latest version of SCARM installed. Use “Help” > “Check for Updates” menu command and if there is a newer version of the program, proceed with the update.


1. I get a warning message when using “License Activation and Installation” menu
2. The pending license link in my account is grayed (disabled)
3. The license in my account cannot be activated and always stays pending
4. The license is activated, but the download doesn’t start
5. The license is activated and installed, but SCARM cannot open the project files
6. The license is activated and installed, but SCARM still asks for license key
7. The license was installed and SCARM worked fine, but unexpectedly it started to ask for license key again


1. I get a warning message when using “License Activation and Installation” menu

If SCARM shows warning message that it cannot display the website of the program, there is a problem with the default browser in your system. The message offers you to send the license activation data manually. Press “Yes” and follow the instructions on the screen for manual activation of your license.


2. The pending license link in my account is grayed (disabled)

There are no activation data sent to the server or the activation message is corrupted. Close all browser windows, restart SCARM and perform the activation procedure again.


3. The license in my account cannot be activated and always stays pending

Ensure that you click with the left mouse button over the download link. Check that JavaScript in your browser is enabled and that your firewall does not block JavaScript in the web pages. If that does not help, switch to (or install) another browser and make it default for the system, then try the activation procedure again.


4. The license was just activated, but the download doesn’t start

Ensure that you click with the left mouse button over the download link. Check your browser settings about downloading and storing files from Internet and where is the default download location as the file may be already downloaded, but without browser showing any notification. If that does not help, switch to (or install) another browser and use it to download the already activated license file.


5. The license is activated and installed, but SCARM cannot open the project files

If SCARM shows error message about possible problem with the license key while trying to open a project file, this may be due to wrong or corrupted license in the system. Try the solutions in the answer below and read also the post The project files does not opening.


6. The license is activated and installed, but SCARM still asks for license key

This may happen when SCARM cannot verify the registration info on the server, probably because it is blocked by a firewall. Open the “Extensions” menu and if you see there “SCARM License Key (inaccessible)” that means a missing connection to the server. Please, check your firewall settings and rules and allow SCARM to connect to Internet. If you cannot solve that in the firewall menus and settings, temporarily turn off the firewall and then restart SCARM. This check is required only once after the license installation.

If SCARM is set to work in Portable mode, the license will not work. To check that, open “Help” > “About” and see if “Portable” is shown just under the version number. If yes, go to “Tools” > “Settings” > “Portable” and press the button “Clear the local settings”. Restart SCARM and check again in “Help” > “About” that Portable is not present anymore.

In some rare cases, the activation procedure may fail while registering the license on the server. Open the “Extensions” menu and if you see “SCARM License Key (outdated)”, your license should be refreshed and the download and installation should be performed again. Use “Help” > “License Activation and Installation” menu command again and login in your account. If the license shows “Requires refreshing” label next to the Ref No, click over the “Refresh” link in the Download column. Then download and install the license key file again and restart SCARM.

If you have more than one registered license, check that you are downloading the correct one for the given PC (the link for the correct license should be bold). Installing the wrong license (for another PC) will make it unusable as SCARM will not recognize the license key. In such case, download and install the correct license file for that PC.


7. The license was installed and SCARM worked fine, but unexpectedly it started to ask for license key again

Perhaps, something is changed in your PC configuration and either the license file is erased or the license key does not match to your system anymore. Restart the PC, ensure that SCARM is not blocked by a firewall (see above answer), use “Help” > “License Activation and Installation” to login into your SCARM account and then check, refresh if needed (see above answer), download and reinstall the license file. If that does not help, contact us for further assistance.


If the above advices does not help you to resolve your problem, write a message in the comments area below and we will reply as soon as possible.

See also
The Project Files Does Not Opening
Resolving SCARM Installation Issues


85 thoughts on “Resolving License Activation and Installation Issues

  1. I have tried to activate the key for the new version of SCARM, but have had no luck. I have downloaded and reinstalled SCARM twice and downloaded the key three times. (Firewall Off) I get a “successful” message after activation, but upon restarting SCARM it says license is outdated. I am running it on a Windows 7 64 bit machine.

    Any suggestions you have to resolve this issue?
    Thank you
    Tim Hiffner

  2. Hello Tim,

    “Outdated” means that there may be some change in your system. Have you recently changed something in your PC, i.e. hardware component exchange or complete system refreshing like full Windows reinstall? Please, drop me an e-mail to and mention the purchase Ref. No. and I will check what could be wrong.

  3. I want to move my license to a different computer, but it seems like it does not accept it. Can you assist me?

  4. Hello Maurice,

    The license is intended to be used in a single PC and cannot be moved after already activated. There are some exceptions, i.e. if the PC gets broken shortly after the license is purchased and activated, so write to , note the purchase Ref. No. and explain your case.

  5. I have already purchased a license key on the website, and I have installed SCARM under Wine in linux. (I don’t know if that is the cause of my problem though.) I click on “License activation and installation” and I see a pop-up box that simply says “ERROR Object not found.”

    As SCARM runs well in this configuration, it would be crazy to get stopped because I can’t activate my purchase.

  6. Hello Ron,

    SCARM License Manager is not yet compatible with Linux/Wine. I will work to test it and make it working there, but that will not be ready very soon, at least not in a month or two. If you haven’t access to a Windows PC where you can install SCARM and activate your license, drop me an e-mail and I will refund your money.

  7. Hi Milen, I basically did all my design with the beta version, and I am buying it to repay you for what looks to me like the best model railway design program out there, so I won’t be asking for a refund. I would like to do some tinkering though, so I do look forward to when you can get the linux activation going. I have some more thoughts about activation methods, so when I get some free time I’ll send you an email about it. Cheers Ron.

  8. Is there an alternate method for registering the full version? My PC is behind a firewall administered by others, and I cannot disable it. I have put SCARM in the Exceptions list, but still no luck.

  9. No. The connection to the SCARM server for the initial registration of the license is a key point and cannot be bypassed.

    Try to restart your PC, then start SCARM and check the license registration status again. Sometimes the restart is required in order the exception to take effect.

    Ask the network administrator for help to ensure that SCARM can reach the webserver behind the firewall.

    As a last option, if this is a business (work) PC, I can reset the license in your account and you will then be able to register it in another (home) PC.

  10. That’s unfortunate, because all of my home PCs are Macs. Do you know whether SCARM will run under Parallels?

  11. Hi Milen,

    I recently paid for both a scarm license and MTS power edition and after downloading and installing these at first the license was recognised but after powering down my pc, on subsequent invocations I’m back to demo mode with extensions greyed out ?

    Have tried multiple repeat download-install-restart attempts with no success and my registered user module status is ticked o.k.

    I’ve made no changes to my pc (64 bit Win 10) but it is an AIO with detachable screen which communicates with the base unit via Splashtop wireless – would this be an issue perhaps ?

    Appreciate your help as I can’t presently make use of my investment since I’ve run up against the demo mode track/object limit

    Regards,

  12. Hello Lawrence,

    I just checked your licenses in my system. It seems that both licenses were activated and installed on one PC (with Intel CPU), but then downloaded and installed again on another PC (with AMD CPU). The licenses will not work on the second PC. I am not sure if this is related to the detachable screen, but the licenses should work normally on the first PC where they are initially activated.

    If the licenses does not work even on the first PC, check if SCARM somehow was set in Portable mode – open “Help” > “About” and see if “Portable” is shown just under the version number. If yes, go to “Tools” > “Settings” > “Portable” and press the button “Clear the local settings”. Restart SCARM and check again in “Help” > “About” that Portable is not present.

  13. I have been trying to download the license key that I purchased, but I keep getting a window stating that “Internet Explorer cannot download acc.php from http://www.scarm.info.” It goes on to state “Internet Explorer was not able to open the internet site. The site is either unavailable or could not be found. Try again later.” I have tried this multiple times, but I still cannot download the license key. Is this the only way to obtain my license key? Please let me know what you can do to help me. Thanks.

  14. Hello James,
    Your browser is trying to download the PHP processing script instead of the license file. This may be due some local cache conflict in your PC. I will work to resolve that today, by rewriting the cache headers, sent by the server. Meanwhile, you can try to use another browser, i.e. Firefox or Chrome. You must make the other browser default for the system and then to try the activation procedure again. Let me know if that helps – write here or by e-mail to .

  15. Buongiorno volevo sapere se una volta acquistata la licenza questa si può utilizzare sono su un pc perchè ho provato a scaricarla sul pc dell’ufficio e mi dice che l’installazione è completata ma quando riavvio il programma non si è installato.
    Grazie

  16. I downloaded and installed SCARM 1.0 and paid for the license key. I downloaded the *.scpem file. I opened SCARM and went to the help menu. The License and Activation line is greyed out. Is there a special directory where the license activation key file is supposed to go? What am I missing?

  17. Hello Tom,
    Please, open “Help” > “About” and see just below the version number – is it written “Portable” there? If yes, go to “Tools” > “Settings” > “Portable” and press the button “Clear the local settings”. Restart SCARM and check again in “Help” > “About” that Portable is not present.

  18. I have the same problem like Ron:

    “I have already purchased a license key on the website, and I have installed SCARM under Wine in linux. (I don’t know if that is the cause of my problem though.) I click on “License activation and installation” and I see a pop-up box that simply says “ERROR Object not found.”

    As SCARM runs well in this configuration, it would be crazy to get stopped because I can’t activate my purchase.”

    The SCARM worked at friday morning and stopped working at the same day afternoon. Nothing changed in my pc.

  19. Hi Milen,

    I have a similar problem like Ron.

    ” I have already purchased a license key on the website, and I have installed SCARM under Wine in linux. (I don’t know if that is the cause of my problem though.) I click on “License activation and installation” and I see a pop-up box that simply says “ERROR Object not found.”

    As SCARM runs well in this configuration, it would be crazy to get stopped because I can’t activate my purchase.

    The SCARM worked at friday morning and stopped working at the same day aftrnoon. Nothing changed in my pc. WIN 7 x64 running on it.

  20. Hello Zsolt E.,

    Ron has installed the new SCARM 1.0.0 under Wine and the licensed version never worked there as for now it is not possible the license to be activated in Linux.

    Are you trying to do the same (run SCARM 1.0.0 in Linux/Wine) or you have another problem? If you have another problem, please, restart your PC and then try to download and install the license again in SCARM. If that does not work, write here again.

  21. I’m using the scarm on Win 7 x64. I tried to reinstall and reactivate it several times. No luck.

  22. paid for upgrade but wont let me download all of the programs

  23. Hello Eugene

    I checked your account and your SCARM license key seems to be properly activated in the system.

    If you have problem with the downloading, please, try to use a different browser to login into your account and download the license file. As it is already activated, you do not need to login from SCARM, just login from here: http://www.scarm.info/acc.php.

  24. I have just updated and purchased the new version and the road option does not appear on the track panel. Please advise.

    Regards,
    Geoff Knowers

  25. Wie bekomme ich mein Geld zurück? Die Software lässt sich nicht aktivieren auch bin ich mir nicht sicher ob nicht nach der Aktivierung wieder nach einer gewissen zeit Geld verlangt wird leider ein nicht durchschaubares Angebot aus Bulgarien ich habe ja noch Win Track Gott sei dank das funktioniert und ist billiger auf die Dauer.

  26. Hello Chris,

    Let me know what is your purchase Ref No in order to check the license in your account. Let me know also what is the problem with the activation and I will then be able to help you. Is there any error message during the activation process or what?

  27. I have purchased the lisence installed the product but nothing has change
    Their is a new doenload for the rolling stock but I cannot increase the amount of track i need when i try to do this it keeps asking me for the license

  28. Hello Bob,

    I just checked your account in the system and saw the you purchased a license for Model Trains Simulator – Power Edition for SCARM. This license allows you to use the MTS PE extension with up to 5 locos and 50 cars per simulation session in SCARM.

    However, this license does not unlock the full editing capabilities of SCARM main program. If you want to edit track plans with unlimited number of tracks, objects and layers, you need to purchase and install SCARM License Key.

  29. Hello, i have download the software 1.1.0 and bought the license key…. i install as required with HELP- LICENSE ACTIVATION AND INSTALLATION but i always get an error….

    THERE MAY BE A PROBLEM WITH YOUR LICENSE KEY
    PLEASE, RESTART THE COMPUTER AND TRY TO RUN THE PROGRAM AGAIN
    IF THE PROBLEM PERSISTS, CHECK FOR A SOLUTION IN THE FOLLOWIN ARTICLE;

    RESOLVING LICENSE ACTIVATION AND INSTALLATION ISSUES

    I already resart my computer but i get the same error….

    In the EXTENSIONS says LICENSE KEY OUTDATED….

    How can i solve this problem?

    Thanks in advance,

    Sergio

  30. Hello Sergio,

    Yes, I saw the problem with your license in the system. The issue is that your PC reports some required data very slowly and the license key cannot be properly initialized during program startup.

    I will write you by e-mail in order to solve that problem.

  31. I didn’t see that this is not yet compatible with MAC. Do you have an ETA?
    I will gladly wait.

  32. I bought a new pc. I set my old pc to factory settings erasing SCARM on it.
    The old pc license does not work on my new pc.
    Do I have to buy a new license or is there another solution?

  33. Hello,I got a same situation as Mr.Torres. This error show up everytime.

    THERE MAY BE A PROBLEM WITH YOUR LICENSE KEY
    PLEASE, RESTART THE COMPUTER AND TRY TO RUN THE PROGRAM AGAIN
    IF THE PROBLEM PERSISTS, CHECK FOR A SOLUTION IN THE FOLLOWIN ARTICLE;
    RESOLVING LICENSE ACTIVATION AND INSTALLATION ISSUES
    I already resart my computer but i get the same error….
    In the EXTENSIONS says LICENSE KEY OUTDATED….

    Thanks

  34. Hello Wong,

    Yes, the problem is similar, but not the same. I needed to reset the license in your account. Please, perform the re-activation, download and installation of the license key again. That should fix it.

  35. I buought a licence of SCARM, but when i try to open a document the program say that have a problem with the license. I were try to do all fix pass

    I see that in extensions say SCARM license (outdated) but i cant update it, (i bought the license minutes ago)

  36. Hello Carlos,

    Yes, the license was incorrectly registered in your account, so I needed to reset it manually. Please, perform the activation, download and installation again. Sorry for the inconvenience.

  37. He comprado la licencia hace poco de menos de un mes aproximadamente y la he instalado y ejecutado sin ningún inconveniente en mi antigua máquina. He desinstalado el programa para instalarlo en otra máquina que e comprado pero la licencia sigue en uso.
    Como puedo resolver el problema ?? Gracias

  38. I have a multi-boot computer that I have iterations of different Windows version installed (7 & 10), and I have seen that I am able to install and activate SCARM on the different iterations (same computer/hardware). I assume that ability is because the license key is matched to the hardware. I also will be using SCARM at my other seasonal residence. I never use the two locations simultaneously, and by reading previous posts, uninstalling SCARM at one location will not allow its use at the other location, since that computer has a different hardware signature. Is my only option at this point to purchase a second license for that second location?

    Thanks for your wisdom,
    Scott J.

  39. Hello Milan – I have installed and licensed SCARM on my laptop. Do to some work I need to do I need to install Linux on my laptop, and will reinstall Windows 10 in VirtualBox. Will I be able to re-install SCARM in the Windows 10 VM with the same license on the same PC?

    Thanks!

  40. Hello William,

    I did not tested that and I am not sure whether and how it will work regarding SCARM license. VirtualBox may replace some hardware components with its own virtual drivers, so if you encounter problems with your license key, write to and I will help you.

  41. I’ve installed Windows 10 over Vista 64 on my machine. I reloaded Scarm. Now under Extensions, the License key says it is OutDated. Now what?

  42. Hello Webe,

    Perhaps, your license needs to be updated too. Use “Help” > “License Activation and Installation” command, login in your account and if you see “Refresh required” label next to your license, use the Refresh link and then download and reinstall the license file.

  43. I see a rename, not a refresh. I tried that and did the download and installed it. No change.

  44. I checked your account and found that you used SCARM on a virtual machine before and now you are trying to use it in a real Windows environment. That changes the whole license key and requires license reset, that I already did for you. Please, re-activate, download and install your license key again. That will fix the problem.

  45. Hi, my pc, were i had the license don’t work because the hard disk is broken. i have installed scarm in my pc portable but it don’t working because the license is for other pc. What do i do
    best regards
    Massimo

  46. I go between my laptop and a pc. I have Scarm on my pc but I want to run it off my laptop but I can’t get it to register with my license key. I saved the program file to my thumb drive and uninstalled it on my pc. Can I not do this?

  47. For those folks using Wine on a Mac, I was able to register the license key with the command:
    wine SCARM.exe SLK.scpem

    Do this with SCARM already running. Close SCARM and reopen it. In Help > About it now says “This copy of SCARM is registered to: Andy

    Great program, Milen! Thank you for your work on this!

  48. Hey there!

    So I bought your code last year, and around last Christmas I had to swap motherboards because when I upgraded my CPU, the pins on the old motherboard got bent and I had to RMA my board. I’m guessing this license is either relying on the same motherboard or combination of cpu + motherboard.

    Mind resenting my license?

  49. When will the software be updated with the Faller Laser Street system as the AMS is no longer used?

  50. Faller Laser Streets system has a special way of joining that right now cannot be properly represented in SCARM, but I will work to implement this system in some of the future versions of the program.

  51. Hello,

    I bought a license and activated it.
    Unfortunately I can’t open a project.
    An error message appears. The Linked Solution does not help.
    Too bad that the registration is so complicated, a license key would have done it, so they are always dependent on your support.

  52. Hello Holger,

    In some rare cases, the activation process may not be fully completed and the license needs to be refreshed. That is explained in the answer of Question #6 above. There is nothing complicated, you just need to do the activation one more time and the problem will be fixed.

  53. Hi Milen,

    I have just updated to version 1.3.0 and on doing so it doesn’t register my license key and says it is out dated.

    I have followed the advice given but to no avail, at which stage I have uninstalled the whole thing and reinstalled downloaded the key and tried again after restarting and it still doesn’t acknowledge it

  54. Hello Gareth,

    It seems that you have installed v. 1.3.0 on a completely different PC. In order to transfer the license, you must first uninstall the key on the old PC, using “Help” > “License(s) Uninstall” menu command and then you will be able to re-activate and install it on the new PC.

  55. Sorry for the translation. After installing the Model Trains Simulator Power Edition extension and downloading different locomotives and wagons, the simulator worked perfectly the first time. After closing the program and reopening, the simulator stopped working. In the extensions menu, the following message appears: “Model Trains Simulator (inaccessible)”. Please help me.

  56. Problem solved. I had problems with the internet connection. Once connected, I was able to use the extension normally. Thank you anyway.

  57. I do a bit of traveling. I have scarm installed on 2 computers. one at home and a laptop. I have 1 key. the laptop I take with me traveling. is it ok to uninstall and reinstall the key multiple times so I can work on my layout when I am not at home?

  58. I recently purchased a new computer and installed the newest version of SCARM on my new PC. I tried to activate the license on the new PC and the Extensions menu shows SCARM License Key (outdated) Can I transfer the license key from my old (now unused) PC to the new one?

  59. Yes. Start SCARM on the old PC and use “Help” > “Uninstall License(s)” menu command in order to uninstall and unlock your license on the server. Then start SCARM on the new PC and use “Help” > “License Activation and Installation” menu command in order to re-activate, download and install the license on the new PC.

  60. Hello everyone
    do you how often or on how many devices you can instal the SCARM license? Thank you for answer

  61. Hello Gabriel,

    One license can be installed on one PC. If you want, you can move the license on another PC, but you need to uninstall the license from the first PC using “Help” > “Uninstall License(s)” menu command.

  62. The text command in my edit box disappeared! How do I get it back?
    Thanks…………Allan Johnston

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