Resolving License Activation and Installation Issues

If you have problems with the activation and installation of your SCARM license key, read the possible causes and solutions below. If there is no answer for your problem or if you cannot reach us by e-mail, post a comment below and we will reply as soon as possible.

Important
Before continue, ensure that you have the latest version of SCARM installed. Use “Help” > “Check for Updates” menu command and if there is a newer version of the program, proceed with the update.

As a very first step, ensure that you followed the license activation and installation instructions, sent to you with the purchase confirmation e-mail. If you lost that message or if you can’t find it, see the instructions below and follow them step-by-step:

Activation and installation of SCARM License Key (v1)
Activation and installation of MTS Power Edition

If the problem persists, check for it and its solution below:

1. I get a warning message when using “License Activation and Installation” menu
2. The pending license link in my account is grayed (disabled)
3. The license in my account cannot be activated and always stays pending
4. The license is activated, but the download doesn’t start
5. The license is activated and installed, but SCARM cannot open the project files
6. The license is activated and installed, but SCARM still asks for license key
7. The license was installed and SCARM worked fine, but unexpectedly it started to ask for license key again
8. The license was downloaded and installed on a new PC and now the license key does not work


1. I get a warning message when using “License Activation and Installation” menu

If SCARM shows warning message that it cannot display the website of the program, there may be a problem with the default browser in your system. The message offers you to send the license activation data manually. Press “Yes” and follow the instructions on the screen for manual activation of your license.


2. The pending license link in my account is grayed (disabled)

There are no activation data sent to the server or the activation message is corrupted. Close all browser windows, restart SCARM and perform the activation procedure again.


3. The license in my account cannot be activated and always stays pending

Ensure that you click with the left mouse button over the download link. Check that JavaScript in your browser is enabled and that your firewall does not block JavaScript in the web pages. If that does not help, switch to (or install) another browser and make it default for the system, then try the activation procedure again.


4. The license was just activated, but the download doesn’t start

Ensure that you click with the left mouse button over the download link. Check your browser settings about downloading and storing files from Internet and where is the default download location as the file may be already downloaded, but without browser showing any notification. If that does not help, switch to (or install) another browser and use it to download the already activated license file.


5. The license is activated and installed, but SCARM cannot open the project files

If SCARM shows error message about possible problem with the license key while trying to open a project file, this may be due to wrong, invalid or corrupted license in the system. Try the solutions, described in the Question/Problem 6 below and read also the post The project files does not opening.


6. The license is activated and installed, but SCARM still asks for a license key

• This may happen when SCARM cannot verify the registration info on the server, probably because it is blocked by a firewall. Open the “Extensions” menu and if you see there “SCARM License Key (inaccessible)” that means a missing connection to the server. Please, check your firewall settings and rules and allow SCARM to connect to Internet. If you cannot solve that in the firewall menus and settings, temporarily turn off the firewall and then restart SCARM. This check is required only once after the license installation.

• If you download and install your license on a new PC, before properly uninstalled the license key on the old PC (where the license was initially activated), the license will not work on the new PC. Read the answer of Question/Problem 8 below to see how to uninstall the license on the old PC and fix the problem.

• If SCARM is set to work in Portable mode, the license will not work. To check that, open “Help” > “About” and see if “Portable” is shown just under the version number. If yes, go to “Tools” > “Settings” > “Portable” and press the button “Clear the local settings”. Restart SCARM and check again in “Help” > “About” that Portable is not present anymore.

• In some rare cases, the activation procedure may fail while registering the license on the server. Open the “Extensions” menu and if you see “SCARM License Key (outdated)”, your license should be refreshed and the download and installation should be performed again. Use “Help” > “License Activation and Installation” menu command again and login in your account. If the license shows “Requires refreshing” label next to the Ref No, click over the “Refresh” link in the Download column. Then download and install the license key file again and restart SCARM.

• If you have more than one registered license, check that you are downloading the correct one for the given PC (the link for the correct license should be bold). Installing the wrong license (for another PC) will make it unusable as SCARM will not recognize the license key. In such case, download and install the correct license file for that PC.


7. The license was installed and SCARM worked fine, but unexpectedly it started to ask for license key again

Perhaps, something is changed in your PC configuration and either the license file is erased or the license key does not match to your system anymore. Restart the PC, ensure that SCARM is not blocked by a firewall (see above answer), use “Help” > “License Activation and Installation” to login into your SCARM account and then check, refresh if needed (see above answer), download and reinstall the license file. If that does not help, contact us for further assistance.


8. The license was downloaded and installed on a new PC and now the license key does not work

In order to move the license from one (old) PC to another (new) PC, you need to uninstall the license key on the old PC first. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command. That will properly uninstall the license and will prepare it for re-activation and installation on the new PC.

Please note that completely uninstalling SCARM (from Control Panel) on the old PC does not unlock the license key. If you already done that, you must reinstall SCARM on the old PC, download and reinstall the license on the old PC and finally uninstall the license as described above.


If the above advices does not help you to resolve your problem, write a message in the comments area below and we will reply as soon as possible.

See also
The Project Files Does Not Opening
Resolving SCARM Installation Issues


678 thoughts on “Resolving License Activation and Installation Issues

  1. I have tried to activate the key for the new version of SCARM, but have had no luck. I have downloaded and reinstalled SCARM twice and downloaded the key three times. (Firewall Off) I get a “successful” message after activation, but upon restarting SCARM it says license is outdated. I am running it on a Windows 7 64 bit machine.

    Any suggestions you have to resolve this issue?
    Thank you
    Tim Hiffner

  2. Hello Tim,

    “Outdated” means that there may be some change in your system. Have you recently changed something in your PC, i.e. hardware component exchange or complete system refreshing like full Windows reinstall? Please, drop me an e-mail to and mention the purchase Ref. No. and I will check what could be wrong.

  3. I have already purchased a license key on the website, and I have installed SCARM under Wine in linux. (I don’t know if that is the cause of my problem though.) I click on “License activation and installation” and I see a pop-up box that simply says “ERROR Object not found.”

    As SCARM runs well in this configuration, it would be crazy to get stopped because I can’t activate my purchase.

  4. Hello Ron,

    SCARM License Manager is not yet compatible with Linux/Wine. I will work to test it and make it working there, but that will not be ready very soon, at least not in a month or two. If you haven’t access to a Windows PC where you can install SCARM and activate your license, drop me an e-mail and I will refund your money.

  5. Hi Milen, I basically did all my design with the beta version, and I am buying it to repay you for what looks to me like the best model railway design program out there, so I won’t be asking for a refund. I would like to do some tinkering though, so I do look forward to when you can get the linux activation going. I have some more thoughts about activation methods, so when I get some free time I’ll send you an email about it. Cheers Ron.

  6. Is there an alternate method for registering the full version? My PC is behind a firewall administered by others, and I cannot disable it. I have put SCARM in the Exceptions list, but still no luck.

  7. No. The connection to the SCARM server for the initial registration of the license is a key point and cannot be bypassed.

    Try to restart your PC, then start SCARM and check the license registration status again. Sometimes the restart is required in order the exception to take effect.

    Ask the network administrator for help to ensure that SCARM can reach the webserver behind the firewall.

    As a last option, if this is a business (work) PC, I can reset the license in your account and you will then be able to register it in another (home) PC.

  8. That’s unfortunate, because all of my home PCs are Macs. Do you know whether SCARM will run under Parallels?

  9. Hi Milen,

    I recently paid for both a scarm license and MTS power edition and after downloading and installing these at first the license was recognised but after powering down my pc, on subsequent invocations I’m back to demo mode with extensions greyed out ?

    Have tried multiple repeat download-install-restart attempts with no success and my registered user module status is ticked o.k.

    I’ve made no changes to my pc (64 bit Win 10) but it is an AIO with detachable screen which communicates with the base unit via Splashtop wireless – would this be an issue perhaps ?

    Appreciate your help as I can’t presently make use of my investment since I’ve run up against the demo mode track/object limit

    Regards,

  10. Hello Lawrence,

    I just checked your licenses in my system. It seems that both licenses were activated and installed on one PC (with Intel CPU), but then downloaded and installed again on another PC (with AMD CPU). The licenses will not work on the second PC. I am not sure if this is related to the detachable screen, but the licenses should work normally on the first PC where they are initially activated.

    If the licenses does not work even on the first PC, check if SCARM somehow was set in Portable mode – open “Help” > “About” and see if “Portable” is shown just under the version number. If yes, go to “Tools” > “Settings” > “Portable” and press the button “Clear the local settings”. Restart SCARM and check again in “Help” > “About” that Portable is not present.

  11. I have been trying to download the license key that I purchased, but I keep getting a window stating that “Internet Explorer cannot download acc.php from http://www.scarm.info.” It goes on to state “Internet Explorer was not able to open the internet site. The site is either unavailable or could not be found. Try again later.” I have tried this multiple times, but I still cannot download the license key. Is this the only way to obtain my license key? Please let me know what you can do to help me. Thanks.

  12. Hello James,
    Your browser is trying to download the PHP processing script instead of the license file. This may be due some local cache conflict in your PC. I will work to resolve that today, by rewriting the cache headers, sent by the server. Meanwhile, you can try to use another browser, i.e. Firefox or Chrome. You must make the other browser default for the system and then to try the activation procedure again. Let me know if that helps – write here or by e-mail to .

  13. Buongiorno volevo sapere se una volta acquistata la licenza questa si può utilizzare sono su un pc perchè ho provato a scaricarla sul pc dell’ufficio e mi dice che l’installazione è completata ma quando riavvio il programma non si è installato.
    Grazie

  14. I downloaded and installed SCARM 1.0 and paid for the license key. I downloaded the *.scpem file. I opened SCARM and went to the help menu. The License and Activation line is greyed out. Is there a special directory where the license activation key file is supposed to go? What am I missing?

  15. Hello Tom,
    Please, open “Help” > “About” and see just below the version number – is it written “Portable” there? If yes, go to “Tools” > “Settings” > “Portable” and press the button “Clear the local settings”. Restart SCARM and check again in “Help” > “About” that Portable is not present.

  16. I have the same problem like Ron:

    “I have already purchased a license key on the website, and I have installed SCARM under Wine in linux. (I don’t know if that is the cause of my problem though.) I click on “License activation and installation” and I see a pop-up box that simply says “ERROR Object not found.”

    As SCARM runs well in this configuration, it would be crazy to get stopped because I can’t activate my purchase.”

    The SCARM worked at friday morning and stopped working at the same day afternoon. Nothing changed in my pc.

  17. Hi Milen,

    I have a similar problem like Ron.

    ” I have already purchased a license key on the website, and I have installed SCARM under Wine in linux. (I don’t know if that is the cause of my problem though.) I click on “License activation and installation” and I see a pop-up box that simply says “ERROR Object not found.”

    As SCARM runs well in this configuration, it would be crazy to get stopped because I can’t activate my purchase.

    The SCARM worked at friday morning and stopped working at the same day aftrnoon. Nothing changed in my pc. WIN 7 x64 running on it.

  18. Hello Zsolt E.,

    Ron has installed the new SCARM 1.0.0 under Wine and the licensed version never worked there as for now it is not possible the license to be activated in Linux.

    Are you trying to do the same (run SCARM 1.0.0 in Linux/Wine) or you have another problem? If you have another problem, please, restart your PC and then try to download and install the license again in SCARM. If that does not work, write here again.

  19. I’m using the scarm on Win 7 x64. I tried to reinstall and reactivate it several times. No luck.

  20. paid for upgrade but wont let me download all of the programs

  21. Hello Eugene

    I checked your account and your SCARM license key seems to be properly activated in the system.

    If you have problem with the downloading, please, try to use a different browser to login into your account and download the license file. As it is already activated, you do not need to login from SCARM, just login from here: http://www.scarm.info/acc.php.

  22. I have just updated and purchased the new version and the road option does not appear on the track panel. Please advise.

    Regards,
    Geoff Knowers

  23. Wie bekomme ich mein Geld zurück? Die Software lässt sich nicht aktivieren auch bin ich mir nicht sicher ob nicht nach der Aktivierung wieder nach einer gewissen zeit Geld verlangt wird leider ein nicht durchschaubares Angebot aus Bulgarien ich habe ja noch Win Track Gott sei dank das funktioniert und ist billiger auf die Dauer.

  24. Hello Chris,

    Let me know what is your purchase Ref No in order to check the license in your account. Let me know also what is the problem with the activation and I will then be able to help you. Is there any error message during the activation process or what?

  25. I have purchased the lisence installed the product but nothing has change
    Their is a new doenload for the rolling stock but I cannot increase the amount of track i need when i try to do this it keeps asking me for the license

  26. Hello Bob,

    I just checked your account in the system and saw the you purchased a license for Model Trains Simulator – Power Edition for SCARM. This license allows you to use the MTS PE extension with up to 5 locos and 50 cars per simulation session in SCARM.

    However, this license does not unlock the full editing capabilities of SCARM main program. If you want to edit track plans with unlimited number of tracks, objects and layers, you need to purchase and install SCARM License Key.

  27. Hello, i have download the software 1.1.0 and bought the license key…. i install as required with HELP- LICENSE ACTIVATION AND INSTALLATION but i always get an error….

    THERE MAY BE A PROBLEM WITH YOUR LICENSE KEY
    PLEASE, RESTART THE COMPUTER AND TRY TO RUN THE PROGRAM AGAIN
    IF THE PROBLEM PERSISTS, CHECK FOR A SOLUTION IN THE FOLLOWIN ARTICLE;

    RESOLVING LICENSE ACTIVATION AND INSTALLATION ISSUES

    I already resart my computer but i get the same error….

    In the EXTENSIONS says LICENSE KEY OUTDATED….

    How can i solve this problem?

    Thanks in advance,

    Sergio

  28. Hello Sergio,

    Yes, I saw the problem with your license in the system. The issue is that your PC reports some required data very slowly and the license key cannot be properly initialized during program startup.

    I will write you by e-mail in order to solve that problem.

  29. I didn’t see that this is not yet compatible with MAC. Do you have an ETA?
    I will gladly wait.

  30. I bought a new pc. I set my old pc to factory settings erasing SCARM on it.
    The old pc license does not work on my new pc.
    Do I have to buy a new license or is there another solution?

  31. Hello,I got a same situation as Mr.Torres. This error show up everytime.

    THERE MAY BE A PROBLEM WITH YOUR LICENSE KEY
    PLEASE, RESTART THE COMPUTER AND TRY TO RUN THE PROGRAM AGAIN
    IF THE PROBLEM PERSISTS, CHECK FOR A SOLUTION IN THE FOLLOWIN ARTICLE;
    RESOLVING LICENSE ACTIVATION AND INSTALLATION ISSUES
    I already resart my computer but i get the same error….
    In the EXTENSIONS says LICENSE KEY OUTDATED….

    Thanks

  32. Hello Wong,

    Yes, the problem is similar, but not the same. I needed to reset the license in your account. Please, perform the re-activation, download and installation of the license key again. That should fix it.

  33. I buought a licence of SCARM, but when i try to open a document the program say that have a problem with the license. I were try to do all fix pass

    I see that in extensions say SCARM license (outdated) but i cant update it, (i bought the license minutes ago)

  34. Hello Carlos,

    Yes, the license was incorrectly registered in your account, so I needed to reset it manually. Please, perform the activation, download and installation again. Sorry for the inconvenience.

  35. He comprado la licencia hace poco de menos de un mes aproximadamente y la he instalado y ejecutado sin ningún inconveniente en mi antigua máquina. He desinstalado el programa para instalarlo en otra máquina que e comprado pero la licencia sigue en uso.
    Como puedo resolver el problema ?? Gracias

  36. I have a multi-boot computer that I have iterations of different Windows version installed (7 & 10), and I have seen that I am able to install and activate SCARM on the different iterations (same computer/hardware). I assume that ability is because the license key is matched to the hardware. I also will be using SCARM at my other seasonal residence. I never use the two locations simultaneously, and by reading previous posts, uninstalling SCARM at one location will not allow its use at the other location, since that computer has a different hardware signature. Is my only option at this point to purchase a second license for that second location?

    Thanks for your wisdom,
    Scott J.

  37. Hello Milan – I have installed and licensed SCARM on my laptop. Do to some work I need to do I need to install Linux on my laptop, and will reinstall Windows 10 in VirtualBox. Will I be able to re-install SCARM in the Windows 10 VM with the same license on the same PC?

    Thanks!

  38. Hello William,

    I did not tested that and I am not sure whether and how it will work regarding SCARM license. VirtualBox may replace some hardware components with its own virtual drivers, so if you encounter problems with your license key, write to and I will help you.

  39. I’ve installed Windows 10 over Vista 64 on my machine. I reloaded Scarm. Now under Extensions, the License key says it is OutDated. Now what?

  40. Hello Webe,

    Perhaps, your license needs to be updated too. Use “Help” > “License Activation and Installation” command, login in your account and if you see “Refresh required” label next to your license, use the Refresh link and then download and reinstall the license file.

  41. I see a rename, not a refresh. I tried that and did the download and installed it. No change.

  42. I checked your account and found that you used SCARM on a virtual machine before and now you are trying to use it in a real Windows environment. That changes the whole license key and requires license reset, that I already did for you. Please, re-activate, download and install your license key again. That will fix the problem.

  43. Hi, my pc, were i had the license don’t work because the hard disk is broken. i have installed scarm in my pc portable but it don’t working because the license is for other pc. What do i do
    best regards
    Massimo

  44. I go between my laptop and a pc. I have Scarm on my pc but I want to run it off my laptop but I can’t get it to register with my license key. I saved the program file to my thumb drive and uninstalled it on my pc. Can I not do this?

  45. For those folks using Wine on a Mac, I was able to register the license key with the command:
    wine SCARM.exe SLK.scpem

    Do this with SCARM already running. Close SCARM and reopen it. In Help > About it now says “This copy of SCARM is registered to: Andy

    Great program, Milen! Thank you for your work on this!

  46. Hey there!

    So I bought your code last year, and around last Christmas I had to swap motherboards because when I upgraded my CPU, the pins on the old motherboard got bent and I had to RMA my board. I’m guessing this license is either relying on the same motherboard or combination of cpu + motherboard.

    Mind resenting my license?

  47. When will the software be updated with the Faller Laser Street system as the AMS is no longer used?

  48. Faller Laser Streets system has a special way of joining that right now cannot be properly represented in SCARM, but I will work to implement this system in some of the future versions of the program.

  49. Hello,

    I bought a license and activated it.
    Unfortunately I can’t open a project.
    An error message appears. The Linked Solution does not help.
    Too bad that the registration is so complicated, a license key would have done it, so they are always dependent on your support.

  50. Hello Holger,

    In some rare cases, the activation process may not be fully completed and the license needs to be refreshed. That is explained in the answer of Question #6 above. There is nothing complicated, you just need to do the activation one more time and the problem will be fixed.

  51. Hi Milen,

    I have just updated to version 1.3.0 and on doing so it doesn’t register my license key and says it is out dated.

    I have followed the advice given but to no avail, at which stage I have uninstalled the whole thing and reinstalled downloaded the key and tried again after restarting and it still doesn’t acknowledge it

  52. Hello Gareth,

    It seems that you have installed v. 1.3.0 on a completely different PC. In order to transfer the license, you must first uninstall the key on the old PC, using “Help” > “License(s) Uninstall” menu command and then you will be able to re-activate and install it on the new PC.

  53. Sorry for the translation. After installing the Model Trains Simulator Power Edition extension and downloading different locomotives and wagons, the simulator worked perfectly the first time. After closing the program and reopening, the simulator stopped working. In the extensions menu, the following message appears: “Model Trains Simulator (inaccessible)”. Please help me.

  54. Problem solved. I had problems with the internet connection. Once connected, I was able to use the extension normally. Thank you anyway.

  55. I do a bit of traveling. I have scarm installed on 2 computers. one at home and a laptop. I have 1 key. the laptop I take with me traveling. is it ok to uninstall and reinstall the key multiple times so I can work on my layout when I am not at home?

  56. I recently purchased a new computer and installed the newest version of SCARM on my new PC. I tried to activate the license on the new PC and the Extensions menu shows SCARM License Key (outdated) Can I transfer the license key from my old (now unused) PC to the new one?

  57. Yes. Start SCARM on the old PC and use “Help” > “Uninstall License(s)” menu command in order to uninstall and unlock your license on the server. Then start SCARM on the new PC and use “Help” > “License Activation and Installation” menu command in order to re-activate, download and install the license on the new PC.

  58. Hello everyone
    do you how often or on how many devices you can instal the SCARM license? Thank you for answer

  59. Hello Gabriel,

    One license can be installed on one PC. If you want, you can move the license on another PC, but you need to uninstall the license from the first PC using “Help” > “Uninstall License(s)” menu command.

  60. The text command in my edit box disappeared! How do I get it back?
    Thanks…………Allan Johnston

  61. I can’t find anywhere to even input the activation code

  62. Hello Jay,
    SCARM does not use activation codes. Instead, you should download and install your license key as it is described in the instructions, received in the purchase confirmation e-mail.

  63. Bought Oktober 28 a new gaming computer (AMD Ryzen 7, 16GB, 250GB SSD + 1TB HDD), downloaded and installed SCARM, tried to use license key I bought September 17, 2018 but keep getting “SCARM license Key (outdated).
    I have used SCARM on the previous PC but cannot remember if I used the license key on that pc already.

  64. Hello JFZ,
    The license key for SCARM can be installed and used on a single PC only. If you wish to move the license to a new PC, you must first uninstall the license key from the old PC by starting SCARM on it and using “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate and install the license on the new PC.

  65. As with other users above have changed PC as old one failed transferred files and Scarm licence will not work on my PC can you help please

  66. We have just bought the license key on Dec 1. When we go to license activation and installation it has a blue checkmark. But scarm wont let us use over 100 pieces. Thanks
    Brian

  67. Hello
    I just purchase the Model Train Simulator
    but unfortunetly it doesn’t work : I Always stay with only one Engine at the same time. I just get a new camera vision but that’s all
    Why ?
    Best regards
    Laurent

  68. Corrected,

    I’d just omitted to download more engines
    Sorry

  69. Buona sera, ho installato la licenza ma all’atto operativo trovo che mi va tutto molto lento. Vorrei sapere se è normale oppure dipende dalle dimensioni del tracciato, cioè se il tracciato è piccolo allora tutto è veloce, se il tracciato è molto grande allora tutto diventa lento, grazie per la risposta.

  70. Hello Ennio,
    The speed of operations while working in SCARM depends on the PC (i.e. the CPU speed) and also on the size of track plan. It is normal bigger and more complex track plans to perform slower. In order to improve the speed, read the following blog post: How To Speed-Up SCARM.

  71. I have installed a new copy of SCARM 1.4, however i cant get the License activition to work. The SLK.scpem is greyed out and there is an error message ‘no Activation data’.

    I am running SCARM on a Linux PC using Wine

  72. Hello Hugh,
    In order to install the license key, start SCARM and use “Help” > “License Activation and Installation” menu command – that should open the default browser where you will be able to login into your account and then to download and install the license key.

  73. Hello Mr. Peev,

    I guess I got the same problem like Hugh Tulloch or at least something similar. I’m too using PlayonLinux with Wine for running SCARM. Did work fine with 1.2 and my License. But I had to upset my system again and did update to a newer Linux-Version. It`s still the same hardware (for the exeption of a new hdd and a new PlayonLinux virtual drive in which scarm is installed), I could download the license file flawlessly. Installation looks fine but as soon as I open a file with more parts than allowed in the freeware version I get an error message. I guess, that SCARM does not “know”, that it is still on the same system and therefore produces trouble.

    I hope you can help me soon some how. Best Regards
    Marco

  74. Hi,
    I got another computer and want to install the licensed version of SCARM on it.
    But the program keeps telling me I reach the maximum number of rails. How do I transfer the license?

  75. Hello JJ van der Vlist,
    If you want to move the license to a new PC, you must first uninstall the license key from the old PC by starting SCARM on it and using “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate and install the license on the new PC.

  76. Hi Milen,
    Thanks for your reply. I didn’t uninstall it yet on the old laptop.
    So, I guess it’ll work after that.
    Greetings, John van der Vlist

  77. Hi Milen,

    Sorry to say that after removing the lisence from my old laptop. I didn’t manage to get it activated on my current laptop.
    As you can see I downloaded the SLK.scpem file to my local download map.
    My track in scarm gave the same message “I reached the maximum amount of rails, and was suggested to buy a lisence”. I cant open thefile localy, cause it demands an app to open it. Can you tell me what I’m still doing wrong?
    Greetings,
    John van der Vlist

  78. Hello JJ van der Vlist,
    After re-activation and download of the SLK.scpem file, you must install it on your PC. Just double click that file and it will start the SCARM License Manager. Confirm the installation of the license key and you should see a message saying “The SCARM license key is successfully installed”. If the program is open, restart it and that will complete the installation process. If then SCARM still asks for a license, write to me by e-mail to and I will help you.

  79. Hi,
    Does the uninstall license menu remove from the currently installed pc and can be installed on another computer?

  80. Hi Milen,
    Sorry to have to get back to you once more.
    I cant run the .scpem file by double clicking.
    This because the “very practical” Windows 10 insists that I run the file through a standard app. I looked for the window with the promt command but they must think we dont need that anymore. How do I get round that?

  81. Hello JJ van der Vlist,
    When you double-click the .scpem file, it should be automatically opened in SCARM. If that does not happen, you can open it manually: start SCARM, use “File” > “Open” and in the bottom of the Open dialog box, select “Files of type: All files (*.*)”. Then navigate to the folder where the .scpem file is saved, select it and open it.

  82. Thanks. It’s working perfectly again.
    I can continue to plan my track.
    Greetings,
    John van der Vlist

  83. Hi
    I paid for the license, downloaded it and do not see any difference in the menu items available. What are the differences to the menu that I should be seeing?

  84. Milen

    Thanks for the response, I did see the “uninstall line”–I guess I was expecting more content when I paid for the license. How does buying the license benefit me?

    Your homepage describes the use of semaphores and light signals but when I follow the help suggestion there is nothing there. How do I use that portion of the software? Will there be an addition of wiring to this software so you can plan your wiring scheme as one of the layers?

    I would like to “see” if the planned track fits well into its allotted space in the room it will occupy. Can this software accommodate this? Can you add the room along with the track layout and table border?

    Thanks in advance.

    TDC

  85. The most important benefit that you get with a license (and that cannot be seen directly in the menus) is that you can use unlimited number of tracks, objects and layers in your SCARM projects. Otherwise, you are limited to only 100 tracks/objects per project and up to 5 layers. All differences between the free and paid versions of SCARM are described in the Feature comparison table here: http://www.scarm.info/index.php?page=extensions&ext=scarm_license_key.

    I don’t know why placing of semaphores and light signals does not work for you, so please, read again the help topic How to place railway signals and try again. If you still have problems, drop me and e-mail to and I will help you.

    If you want to add wiring directly in the plan, read Adding Wiring Diagrams to SCARM Track Plans article here in the blog.

    If you want to see if the track plan will fit on the desired space, you need to define a baseboard. See how here: How to create baseboard/workbench shape. And yes, you can add also the room and all the furniture in the software and see how all this will fit and co-exist in the SCARM 3D viewer like in these examples:

    See all these layouts in SCARM Layouts & Track Plans website. Creating of such detailed layout projects is possible only in the paid version of SCARM and requires reading of all help topics and almost all of the tutorials, tips and tricks, posted here in the blog in order one to be trained and become expert in the layout design process with SCARM.

  86. I bought a license, but i have a desktop and a laptop. Can I not install the same license on both? Also, what happens if I need to move the license if not?

  87. Hello Donald,
    One license covers only one PC. There is no way one license to be used on both devices, so you need to decide where you want to use it – on the desktop, or on the laptop. In case you already decided and then want to move your license to the other device, start SCARM in the PC where the license is installed and use “Help” > “Uninstall License(s)” menu command – then you will be able to re-activate the license on the other PC.

  88. Ok, Thank you! I will need to move it at some point once I fully transition to the other machine but for now I will leave it where it is!

  89. Hello

    I missed the chance to activate my New Account in the first 48 h.
    Now the link is expired.
    How can i reactive it?

    Thanks

  90. I used the forgotten password link. Got a new password but no email for activation.
    i can log in but the activation in still pending.

  91. Suddenly I cannot open my project files due to a licensing issue. I’ve restarted the PC, reinstalled the licenses several times, all to no avail. Same PC, no hardware or software changes other than the usual Windows updates, none of which have installed since I last used the software. Using Windows 10. A/V is Malwarebytes, which is not the problem.

  92. Hello Bob,
    It seems that some essential Windows services and/or components are not functioning properly on your PC and the license key is not recognized anymore. I will check that in details and will write by e-mail with solution to the problem.

  93. Hi Milen,
    I have just bought a new laptop and I am decommissioning my old laptop. Is my licence able to be transferred to the new laptop?
    Regards, Robert G.

  94. Hello Robert,
    Yes, you can transfer your license to your new laptop. In order to do that, start SCARM on your old laptop and use “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate, download and install the license on the new laptop.

  95. I have downloaded SCARMsetup_1_5_1.exe . I cannot get this to do anything. No program opens though requested many times. I have attempted several times with the same result. I am running Vista Home Premium from 2007. Is there anything I can do to utilize this fine program?
    Thank you!

  96. Hello Fred,
    Perhaps, SCARM is blocked by Windows and needs to be unblocked. To do this, right click over the program’s icon, select Properties in the context menu and then select “Unblock” button (in the bottom right corner of the Properties dialog).

  97. Hi Milen, Please tell me about the license transfer to the new system.
    My PC was forced to reinstall due to a Windows system failure, and it became a new environment.
    As a result, I think that the SCARM license system has stopped working properly.
    How can I transfer my license to the new system?

  98. Hello Kousaka,
    The usual way for transferring of the license to a new PC is to uninstall the license on the old PC by use “Help” > “Uninstall license(s)” menu command.
    However, if your system is already updated, i.e. with HDD format and reinstalling of Windows, you can try to refresh your license key. In order to do that, start SCARM, use “Help” > “License Activation and Installation” menu command and after login into your account, refresh your license using “Refresh” link. Then download and install the refreshed license and continue to use SCARM.

  99. I’ve just purchased a dedicated WIndows laptop in order to run SCARM and Hornby Railmaster, as all my other machines are Macs and I’m not prepared to run parallel operating systems. The laptop in Windows 10S and in order to allow a download I need to switch off the ‘S’ part… forever (in order to use SCARM). Do you have any workaround for this or am I going to have to dumb-down my machine?

  100. Hello Matt,
    As far as I know, Windows S is a limited version which (for security reasons as Microsoft says) can work only with programs from the Microsoft Store. Because of this, SCARM cannot be downloaded and installed in Windows S mode and I do not know about workaround for this. However, Microsoft says that Windows S mode can be toggled-off. See more details here: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

  101. Hello Raymond,
    That happens when the license is installed on a second PC, without being properly uninstalled from the first PC, where it was initially activated.
    In order to transfer the license to a new PC, start SCARM on the old PC and use “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate, download and install the license on the new PC.

  102. Hello Milen,
    thank you for your answer! I am irritated, because it’s the same PC! Before doing the wrong thing: Is it okay, uninstalling the license and reactivating it on the actual PC??
    Best regards, Raymond

  103. Hello Raymond,
    Yes, that is OK, but if it is the same PC, something in it is probably changed (i.e. motherboard or CPU replaced) and the license is not recognized.
    In order the license to be properly uninstalled *and* unlocked on the server, it should be recognized and SCARM should work in registered mode and with internet access during the uninstalling procedure.

  104. Hello Milen,
    after reinstalling SCARM an reinstalling the license key (I even changed the PC-Name from former “PC #1″ to the actual name) SCARM doesn’t find the licence key when opening the program (see here:
    https://www.dropbox.com/sh/2sig3jvlci1srb2/AABJDzPr2COXMcR7jA7p9qPea?dl=0 )
    Some further information: Indeed, the actual PC is about 1 year old, but, in the meantime I used SCARM without any problem (till january ’19). Since january ’19 I did not use SCARM. Now, opening SCARM in September ’19, the problem occurs. I’m baffled.
    I hope, you will have I good idea,
    Raymond

  105. Hello Raymond
    I checked your account and found that your license is initially activated and still installed on a PC (or laptop) with Gygabyte motherboard and Pentium Dual-Core CPU E5200 @ 2.50GHz.
    Now, you are attempting to install the same license on another HP PC (or laptop) with AMD A10-9700 RADEON R7 CPU.
    Please note, that the license will not work on the second PC, before being properly uninstalled from the first PC.
    In order to transfer the license to the new PC, start SCARM on the old PC and use “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate, download and install the license on the new PC.

  106. Hello Milen,
    many thanks for your emergency reset! SCARM works great again now!
    Best regards,
    Raymond

  107. Hi Milen!

    Thank you for a wonderful program! I had to change some hardware due to a lightning strike, but now my License says outdated. I’m guessing that this is because of the hardware changes? Do I really have to buy a new license all over or is there some way to work around this?

    Best regards and keep up the good work!

    Jonny.

  108. I haven’t used Scarm since 2018 – and have not been able to use my license on the current version (1.6)
    I’ve downloaded a fresh license from the login area, and it says “License activated successfully”

    But when I load a layout in scarm it says :
    There may be a problem with your license key
    Please restart your computer and try to run the program again

  109. Hello Paul,
    The problem may be due to some components exchanged in your PC or using SCARM on a different PC that one where the license is initially activated. Please, drop me an e-mail to and state your license Ref No and I will check it in the system.

  110. Hy,
    I bought the license (Power Edition) on November 24th. I followed the description. After launch, the Help Center says “Remove License,” but it says unregistered version in the contact.

  111. Hello Marton,
    I checked your account and found that you really bought license for Model Trains Simulator – Power Edition extension for SCARM. That extension lets you to use up to 5 locomotives and 50 cars in a simulation session with virtual trains in SCARM.
    However, the Model Trains Simulator – Power Edition IS NOT a license key for SCARM. If you want to unlock the full capabilities of SCARM, you must purchase SCARM License Key. After activating and registering of your SCARM License Key, you will see that the program is registered in the About dialog box.

  112. And that doesn’t include, okay, so I understand the problem.

  113. A telepített és aktivált programot át szerettem volna tenni USB kulcsra, eltűnt az aktiválásom és azóta nem engedi újraaktiválni többszöri telepítés újraindítás után sem! Win10 64.

  114. Hello Baranyai,
    The registered (licensed) version of SCARM cannot be used from USB flash drive in Portable Mode and the license key cannot be moved using USB flash drive to another PC.
    In order to transfer the license to a new PC, start SCARM on the old PC where it was initially activated and use “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate, download and install the license on the new PC.
    Note: If you don’t see “Uninstall license(s)” command in “Help” menu, please, update SCARM to the latest version on the old PC and then proceed with uninstall as described above.
    Note also that completely uninstalling SCARM (from Control Panel) on the old PC does not unlock the license key. If you already done that, you must reinstall SCARM on the old PC, download and reinstall the license on the old PC and finally uninstall the license there as described above.

  115. Scram starts but will not open saved files, gave me check license. Logged in and downloaded new SLK.scpem file and restarted but still got same error. Do I need to Uninstall License and then Reinstall license. Computer has new cloned C:\ drive that is larger. SCARM does start up okay.

  116. Hello Don,
    You will need to use “Help” > “License activation and installation” menu command in order to login into your SCARM account and refresh your license. That will fix the problem.

  117. My old computer crashed with a mother board problem. It’s toast and I scrapped it. I have a new computer. How do I get the SCARM license transferred to my new computer. Again, I can’t remove the old license because the computer it was on no longer exists so I can’t run the de-licensing function on it.

  118. Many apologies! You reset the license and I immediately re-registered the old bad license by mistake, so I ended up right back where I started. Would you please reset the license again so I can delete it using the uninstall license option on the Help menu? I also sent another note to scarm@scarm.info saying the same thing.
    Sorry about that.

  119. Hello Haydon,
    There is no need the license to be reset by me again in order you to be able to use the “Uninstall licenses” menu option. It does exactly that – unlocks and uninstalls the license on the PC where the license is activated.
    In case that you re-registered by mistake your SCARM license that I just emergency unlocked for you in the last week, you should just uninstall the license on that PC where you by mistake activated it. To do that, start SCARM on the mistaken PC and use “Help” > “Uninstall license(s)” menu command. Then you will be able to re-activate the license on another PC.

  120. SCARM used to work fine and I liked it very much. Then I tried LINUX with SCARM installed in a virtual box and there were also no issues.
    Now I am repentantly back with the Microsoft operation system (Windows 10, 64 bit) and SCARM says license is outdated. What can I do to get it work again?
    Thank you for your help.

  121. Hello Milen,
    thank you for your quick answer. The problem is that the virtual machine does no longer exist (I forgot to uninstall the license key when erasing it!). The computer itself has not changed and still has the same harddisk with an installed Windows now. Can you help me please?

  122. Hallo,

    Bij mijn licentiesleutel wordt er aangegeven dat het niet meer geldig is hoe kan dat?

  123. Hallo Milen,

    Oke nu weet ik wat er te doen staat.
    Dat was een fout.
    Nog bedankt voor de informatie.

  124. Hallo Milen,

    ik heb nu begrepen van Paypal dat ze nu wachten op you reactie.
    Dit was eigenlijk niet mijn bedoeling sorry.
    Wat kan ik nu het beste doen?
    Moet ik opnieuw een licentiesleutel kopen?

  125. I purchased the license and in SCARM it says activate license but no matter what I do I get nothing to happen.

    I am running the latest SCARM with the latest Crossover on a MAC running Catalina

  126. Hello Marilyn,

    In order to properly install the license in Crossover, start SCARM and then use “File” > “Open” to open the license file “SLK.scpem”, that you downloaded from your SCARM account. Once the license file is installed, restart SCARM and check the license status in “Help” > “About” dialog.

  127. Nothing downloaded. I could not get anything to download

  128. 你好,我已经购买过你们网站上的密钥,因为电脑出现问题,现在重新安装了电脑的程序,但是原来的密钥我无法找到了,不知道你们会不会帮忙解决这个问题?谢谢

    Hello, I have already purchased the key on your website, because of a computer problem, and now I have reinstalled the computer program, but I cannot find the original key. I wonder if you can help solve this problem? Thank you

  129. Milen,
    I don’t have the “help > uninstall license(s)” menu option. I’m in the mode where I can’t uninstall the old license. license is 7031681552675914.
    Thanks

  130. Hello Haydon,
    There is no mode where the license cannot be uninstalled if it is already activated on the same PC, where it is registered in the system. In case that you cannot see the “Uninstall license(s)” command in Help menu, just download and reinstall the license on the PC where it was activated for the last time. Check also your internet connection and that SCARM is able to access its server. If there is a firewall that blocks SCARM to access its licensing server, please, allow the program in your firewall. In case of problems, write to me by e-mail and I will provide you with detailed instructions.

  131. I bought a new PC and installed scarm on the new PC, but the license key does not work :-(
    Can I deactivate the license on my old pc ?

  132. Hello Alco,
    Yes, you can transfer your license to your new PC. In order to do that, start SCARM on your old PC and use “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate, download and install the license on the new PC.

  133. I bought a new laptop and still transitioning to it, the license key for the old laptop still works on the old laptop. However, it isn’t working on the new one. Under extensions it reads “outdated”. Before I go uninstalling reinstalling left and right, what’s the correct solution here?

  134. I have purchased this program a couple years ago. My computer got broken and I gave it to techician to fix it. The man reinstalled new windows loosing my Scarm!! How can I get my scarm back. ? Also the email adress provided to conract the owner is not valid address . My mail refusing to accept this email-scarm@scarm.info

  135. Hi Milen,
    My I have purchased a license and been using scarm on my laptop more than happily, however my laptop has crashed and I can no longer use it.
    Is there any way I can transfer the license to my PC, I have already downloaded 1.7.

    Thanks Gareth

  136. m similar to some others. I originally purchased a license and installed it on PC many years ago. I now have a new PC & I’m getting the License error, so I would like to transfer the license to this new PC. Thanks in advance.

  137. Hello Mark,
    Like others, you should also uninstall the license on the old PC in order to be able to transfer it to the new PC. In order to do that, start SCARM on your old PC and use “Help” > “Uninstall License(s)” menu command. Then you will be able to re-activate, download and install the license on the new PC.
    Note: If you don’t see “Uninstall license(s)” command in “Help” menu, please, update SCARM to the latest version on the old PC and then proceed with uninstall as described above.

  138. Hi Gareth.
    I have just purchased ans installed the activation key. The installation of the key completes succesfully on Windows 10 but when I enter SCARM I get a message that there may be a problem with the license. I have tried to restart the program, reboot, repeat the install, etc without resolving thr problem. The Extensions menu shows a message license key outdated. Many thanks in advance for your assistance.

  139. Hello Lluis,
    Your license was activated under Wine.
    In order to use it on Windows, you should uninstall the license in Linux/Wine.
    To do that, boot in Linux/Wine, start SCARM and then use “Help” > “Uninstall license(s)” menu command. Then you will be able to re-activate your license in Windows.

  140. Thanks Milen
    No menu option to Uninstall license(s) is displayed for me on Wine and SCARM was not activated there. Indeed I first installed the program on Ubuntu using PlayOnLinux (which is runs on Wine) and everything worked fine including 3D. But I was not able to install the license as Wine is unable to open the file – the file extension is not recognized. Then I installed SCARM on the same PC booting Windows 10 (dual boot) but run into the problem described in my previous message. Under Linux/Wine Help > About shows the copy as unregistered and there is a menu option to Install and activate license but not an uninstall one.

  141. I have a license key I bought for my Dell desktop computer. I bought a new desktop computer and am in the process of moving my programs and data to the new computer before I get rid of my old one. I downloaded SCARM and the license key, did what I thought was the install of the key but I cannot open my project as it is not recognizing the key. I suspect it has to do with it registered on my old computer. How can I “move” the key from the old computer to the new one? Thanks!

  142. Hello Steven,
    In order to move the license from one (old) PC to another (new) PC, you need to uninstall the license key on the old PC first. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command. That will properly uninstall the license and will prepare it for re-activation and installation on the new PC.

  143. Hi,
    I am running SCARM on Linux under wine and am having issues connecting to the licensing server. In order to fix this, I need to know the port and protocol to open on the firewall. It is not like Windows where you pick an app name. Can you help?

    Thanks,
    Mike

  144. Hi,

    Recently I moved to a new computer. (new mainboard+cpu+gpu)
    I walked through all steps described.
    I even did a full reïnstall, making sure I deleted every scarm related file from my program files folder.

    Still upon opening a file, scarm reports issues with my licence key.
    I redownloaded the key several times and reïnstalled it to no avail.

    Kind regards,
    Gerrie

  145. Hello Gerrie,
    In order to move the license from one (old) PC to another (new) PC, you need to uninstall the license key on the old PC first. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command. That will properly uninstall the license and will prepare it for re-activation and installation on the new PC.

  146. Dear Milen,

    Problem is, the old PC is no longer available.
    I Moved my SSD to a new system.
    I tried all forms of uninstalling, including inside scarm, but it probably won’t work becayse of the new hardware underneath.
    (Uninstall licence, uninstall scarm via windows programs, same via CClean, Cold hard delete of registry keys and files in ProgamFiles folder)

    I fear Some form of reissued licence or refreshed licence is necessary, but when I have scarm redirect me to the licence key download page, there is no refresh option.

    Similar problems arose on this system with e.g. MsOffice for which MS had to re-enable the licencing seat.

    Kid regards

  147. Does “help in SCARM” mean “Online Help & Frequently Asked Questions and Their Answers”?

  148. I’m sorry again and again. How do I deal with this? “You must login through “Help” > “License Activation and Installation” menu command within SCARM in order to be able to activate and download the pending modules / licenses.”

  149. I’m really sorry again and again. How does “License Activation and Installation” open from Online Help & Frequency Asking Questions and Their Answers?

  150. You cannot open a menu in a program (SCARM) from a page in a website (Online Help & FAQ).
    You should start SCARM on your PC, open “Help” menu in SCARM and select “License Activation and Installation” menu item.

  151. I’m trying to transfer my license to another computer and am getting the “outdated” issue. Any help would be appreciated.

    Thanks.

  152. Hello Bob,
    In order to move the license from one (old) PC to another (new) PC, you need to uninstall the license key on the old PC first. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command. That will properly uninstall the license and will prepare it for re-activation and installation on the new PC.

  153. Thanks Milen,

    Unfortunately, I had done that or so I thought. I tried again but that machine did not have the license installed when I just looked. Maybe the problem is that the old installation was running in Wine on MacOS. That has been nothing but trouble for me. I have decided that SCARM is working much better on my work laptop, so I’m trying to move to it. Never going back to Wine…

    Please help.
    Thanks,
    Bob

  154. Hi

    I have the (Outaded issue)
    I fear it may be due to work PC having been reconfigured and redownloaded the software. Tried to download and install the license, but still (outdated)
    I don’t have ability to uninstall licenses on “old PC” because old and new PC are the same.

    What to do?

    G

  155. Hello Guillaume,
    When the PC is upgraded with a single component (i.e. CPU), it is possible the license to be refreshed and re-installed.
    However, when all hardware components are exchanged (CPU, mainboard, HDD, etc.) even if the case remains the same, SCARM sees that as completely different PC.
    If you are unable to uninstall the license there, write to me by e-mail and I will help you.

  156. buongiorno, non posso spostare la licenza su nuovo computer perchè il vecchio pc non funziona e quindi non posso disinstallare la licenza. Chiedo come posso procedere. grazie.

  157. I purchased a copy of Scarm over a year ago. It worked fine on my old Emachines computer. I decided to move it over to a newer laptop. First, I uninstalled the license, then removed the program. When I tried to move over to the new machine, it didn’t work. I have the license number, but don’t know how to use it to get the program to work.

  158. I am trying to solve problem with licence appearing on my laptop and PC. I tried deleting SCARM on the laptop, realise this will not work. Your help indicates that I should I should go to help in SCARM and delete licence, unfortunately I cannot find the help you refer to.

    I only want SCARM on my PC with its licence, can you help?

  159. Hello Roger,
    As it is mentioned in FAQ #8, completely removing/uninstalling SCARM (from Control Panel or by just deleting it) on the old PC does not unlock the license key.
    If you already done that, you must reinstall SCARM on the old PC, download and reinstall the license on the old PC and finally uninstall the license by use of “Help” > “Uninstall license(s)” menu command in SCARM.

  160. Good morning. I have installed SCARM 1.7.1 on a new computer (Windows 10), the old computer is unusable. I logged into my account and it says license status OK. I downloaded the license file and successfully installed it. If I open a file or save a new file it tells me that the license is not active. If I try to uninstall the license from the Help menu (uninstall license (s), I get “An unexpected error occurred …” But the item in the Help menu is deleted “uninstall license (s)”. I reinstall the license but the initial problem persists.
    How can I solve?
    Thank you

  161. Hello Raffaele,
    The “Unexpected error” appears because you are trying to uninstall an invalid (not for that PC) license and the server cannot process the unlock command. I will reply you by e-mail for the solution.

  162. I initially loaded SCARM onto my laptop to evaluate before I purchased a licence. Having found SCARM to be just what I needed, I installed on my PC and purchased a licence. I thought that I could build my track on the PC and use the original version on the laptop to view my creations. I have now realised that the one licence is appearing on both.
    Have tried to delete the licence from the laptop, but cannot find anywere this can be done. Can you help?

    Sorry if I have duplicated this post but was not sure original had gone through.

  163. Hello again Roger,
    Just download and re-install the license file on the computer where it was initially activated. Then you will be able to uninstall (unlock) the license there and move it to another computer. See more details in FAQ #8 in the article above.

  164. I have just purchased a licence on line but SCRAM stills say I need to by a licence key. I have download the SLK.scpem file but I have no idea where this needs to go.

    Everything seemed to work correctly with purchase and it shows I have a licence key, but i have reached point where I cannot add any items to my layout plans.

    Can you advise what I need to do, I am running Windows 10 and SCRAm V1.7.1

    Many thanks

  165. Hello John,
    Once downloaded, the license needs to be installed in SCARM.
    You can either double click on SLK.scpem file or start SCARM and open the license file in the program, using “File” > “Open” menu command. Once installed, you will need to restart the program and then SCARM will be licensed.

  166. Hi
    This is a new new installation on a new computer:

    I downloaded SCARM
    I repurchased the license key and the simulator extension (1st time though)
    and installed it all on 28th of nov.
    Everything worked as it should making an ground layout and several tracks.
    But yesterday when trying to move on with a larger project it wont start.
    When opening the project file it tries to open the program and the loading window comes up, but after just about 30 sec. it comes the a windows “ding” sound but no error message and the program terminates.
    There hasn’t been any systemn changes nor updates since the 1 st. installation.

    I can.t uninstall the license key due to the unsuccesfull program start and I’ve tried a couple of reinstalls an restarts but nothing works.

    Do you have any idea on how I can fix this issue?

    Normann

  167. Thanks Milen

    for the fast and working solution to my problem

    Normann

  168. I cannot find any N gauge rolling stock to download for the simulator, where can I download some from please

  169. Hello Phil,
    The rolling stock for the simulator is virtual and does not have scale – just download the libraries that you want and install them in MTS.
    Then each vehicle of rolling stock in the sim will be automatically re-scaled to the correct scale of the track, once placed on it.

  170. Dear team,
    I have sent a email using this tools couple days ago and have not seen a replay. My old computer is no longer available to de-install my license key, hence I need some help to be able to install the key file on my new computer. Best regards,

    Nicolas

  171. Hello Nicolas,
    Sorry for my late reply, but by some reason, your post was marked as spam/junk by WordPress engine and I didn’t saw it on time. I already replied you by e-mail – check it in order to fix the problem.

  172. Hello team,

    I have deinstalled the license from old pc (1.5.1), download and installed on new pc (1.7.1), installer said ok, restart pc and scarm: problem with license key. What can I do?

    Jens

  173. Hello Jens,
    I checked your account and found that your license is still locked to your old PC. The uninstallation was either not initiated, not completed or not performed properly. Note that the uninstallation must be performed with working internet connection, otherwise the license will not be unlocked on the server.
    Note also that completely removing/uninstalling SCARM (from Control Panel or by just deleting it) on the old PC does not unlock the license key.
    If you already done one of the above, you must reinstall SCARM on the old PC, download and reinstall the license on the old PC and finally uninstall the license by use of “Help” > “Uninstall license(s)” menu command in SCARM, with working internet connection. Then you will be able to reactivate the license on your new PC.

  174. I have, I believe, at least one current and valid account for SCARM and the Power Edition Simulator. However, my web page User Modules shows three sets of license Keys: desktop, New Desktop and PC#3. It would be useful to have dates associated with these files so one could differentiate one from the other, or maybe some other means of identification. At the moment, I am using one principal computer but, while I have at east one lic for the Power Edition, I seem unable to re-activate it on my 1.7.1 installation. None of three open up when I select them. Unless the problem is that I am using MS Edge browser, I need help in getting one (or more) of the unused “computers” removed and getting the Power installed on my principal computer, and, if possible, on my backup computer. Looking forward to a simple solution. Happy New Year.

    Douglas E Duncan

  175. Hi
    I want to move my license key from the old computer to the new one. The problem with your suggested process that I can’t access the old computer anymore. Please advise how I can move my license key to the new computer without deinstalling it from the “old” computer.
    thx
    Andreas

  176. My old PC died – specifically the hard disk crashed so I could not uninstall, do I need a new license key now I have a new rig?

  177. Hello Andrew,
    No, you do not need a new license key. If only the HDD is replaced, your license needs to be refreshed.
    To do that, start SCAR and use “Help” > “License Activation and Installation” command in order to login in your account. You will see “Refresh required” label next to your license number – use the “Refresh” link and then download and reinstall the license file.
    In case that the entire PC is changed, write to me to and I will help you.

  178. Due to my Main PC crashing I have had to re-install SCARM on it. I have completed the registration again and the SCARM website seems to suggest that the licence on this PC is active. However when trying to save any amendments the software is telling me that the project contains more tracks and / or more objects than the allowed limit in the freeware version.
    Consequently I cannot save any of the changes I have made to the project.
    Help please!!

  179. Hello Paul,
    You may need to refresh your license.
    Start SCARM and use “Help” > “License Activation and Installation” menu command in order to login in your account. If the license shows “Requires refreshing” label next to the Ref No, click over the “Refresh” link in the Download column. Then download and re-install the license key file and restart SCARM.

  180. I want to move my registered version of Scarm 1.7, but am reluctant to do so. I can’t find “Help” > “Uninstall license(s)” menu command. I looked under help. The only thing I see is my license and place place to log out. Is logout the same thing as uninstall?

  181. My old computer is dead, I cannot use it and cannot follow the instruction to remowe scarm from it. I want to use scarm on my new comp but lisence does not work… Help!

  182. I reset this laptop. Uninstalled the license 1st. when tryin to re-install it was installed on a different computer that has one and is not even working. I am unable to deactivate, uninstall or do anything to move a license. Please move at least one to this computer. Thanks once again Mark

  183. I think it is the correct computer after all.. The license seems to install but does not. I get an error message whenever I try to uninstall. I think what may have happened is an incomplete uninstall before I reset this computer. Because of the reset it does not recognize this as the old computer so a piece of a license is in limbo ? That make sense? BTW I tried to get to this page directly from Edge and a search only turned up sites to crack the program….Not much honor out there these days.

  184. I’ve bought a new Laptop. I removed my license from the old Computer. I Keep getting the message on the new Computer “That there might be a problem with your license key”.
    Please Advise.

  185. Hello Andrew,
    Yes, your license is properly uninstalled.
    However, in order to apply the license on the new PC, start SCARM there and then use “Help” > “License Activation and Installation” menu command in order to login into your SCARM account and then reactivate, download and reinstall the license file.

  186. I have just done a reinstall of window 10. I uninstalled the license Key first.
    I have now rebuilt the computer and reinstalled SCRAM and believe I have successfully reinstalled the license.
    I can open previous drawings but can not add or change them. And I get the message saying there is a problem with the license.
    I have internet access.

    .

  187. Hello
    I have resolved my problem. I had not completed the reinstalling of the license correctly.
    Thanks Fred

  188. Dear Sir,
    My laptop battery swelled up and started leaking, destroying the motherboard.
    I had to replace it and could keep the hard drive. I can not deactivate the license on this machine, so can not reactivate it either.
    Any help will be appreciated.
    Thanks and kind regards, Francois

  189. Hi,

    Licence Outdated…
    I have followed the recommendations in point 6 : ” 6. The license is activated and installed, but SCARM still asks for license key”.
    I have downloaded again my license.
    I have removed my license.

    Always the same problem in 1.7 and 1.8 : licence outdated…

  190. Hello Cyril,
    There was a small bug on the server which has been fixed recently.
    Please, try to start SCARM and to use “Help” > “License Activation and Installation” to login into your account again – if you see that the license requires refresh, do it (click on the link) and then reinstall the license key file and restart SCARM. That should solve the problem.

  191. Thx for the refresh and the quick answer :-)
    Everything works.
    Good job.

  192. I built a new PC and copied the hard drive to an SSD. Both my licenses say outdated. I am assuming that the new PC is the issue. What can I do to fix?

    Thanks in advance.

  193. Hello Steve,
    Please, follow the instructions in Q&A topic #8 in the article above in order to uninstall the license on the old PC. Then, follow the instructions for activation and installation of the license on the new PC – you should be received these instructions in the purchase confirmation e-mail.

  194. I already have the freeware version working perfect on a Windows 7/64 PC that is also used for essential graphic design and video production and this unit is deliberately fire-walled from the internet to protect the stability of this unit. In order to expand access to using layers, I have signed up and purchased a license key. However, now that I’m reading through the information, it appears that I would not be able to the license and use the version that I have on a PC unit that I have put in allot of effort to built, specifically designed to deal with high-end graphic and video projects. Is this the case and if so, can I cancel my purchase and get my money back?

  195. Hello Peter,
    I do not understand – why you are not able to use the license on your PC, built for high-end graphic and video projects? Where did you read that license does not work on such PCs? The only condition the SCARM license to be activated and properly installed is the PC to be able to connect to its licensing server – that is done only once at the time of the activation and then SCARM does not require internet connection. However, if you don’t want to connect to Internet even for a few seconds, just write to and I will refund your money.

  196. Hi!
    What can I do in case my old computer is destroyed forever and cannot have access to old instalation (in order to uninstall licence key) of Scarm?

  197. Hello Mariusz,
    In such case, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  198. We had SCARM installed on a previous computer. We paid for the license key while using that computer. The previous computer died and cannot even be turned on. We installed SCARM on a new computer. The SCARM program gives us an error message when trying to access the license key. When we check under the extensions tab, it tells us our license key is (outdated). How do we resolve this issue?

  199. Bei mir ist der alte PC komplett hin es geht gar nichts mehr. Neu installieren geht nicht, weil nicht mehr vorhanden. Was nun?

  200. Hello Hans-Martin,
    In such case, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  201. I was at work and purchased and installed it. Now I am home but I see I can’t transfer it to my home computer. Do I need to go to work & uninstall there, and then reinstall here?

  202. Hello Dave,
    Yes, you must first uninstall SCARM license where it is currently installed and active (your work PC) and then you will be able to re-activate it on another location (your home PC).

  203. Dobrý den, mám problém s licencí, protože na svém starém notebooku jsem měl stáhnutou licenci SCARM a nedávno mi notebook přestal pracovat a zničil se disk.
    Je možné tento starý účet odebrat bez odinstalace ze starého notebooku na nový? Děkuji za pomoc.

  204. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  205. I get the message: SCARM License Key (outdated).
    Reinstallation of the key doesn’t help. What went wrong?

  206. Hola.
    Recientemente he cambiado de PC pues el que tenía resultó defectuoso y lo devolví al proveedor. En él tenía instalada mi licencia de SCARM. Olvidé desinstalarla. Tiene solución más allá de adquirir una nueva licencia?
    Saludos.

  207. Please, write to and request emergency license reset, state the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  208. New Motherboard installed, SCARM not accepting License.
    Uninstalling is from the same HDD however new MB would be the reason.
    This would be a registration issue as the uninstall would not be the issue unless the registry entry needs to be removed.

  209. Hello Richard,
    The uninstallation of the license should be carried out before motherboard replace. Anyway, as the HDD is the same, I performed the necessary actions and you can now re-activate and re-install your licenses.

  210. Milen,
    Appreciate the response, the MB failed and was swapped with another like model from the local store warranty.
    We’re up and running now.
    Thank you.

  211. Hello

    What a great program this is.

    I bough a new laptop because my old one (a fossil, according to the IT person) could no longer access the internet. Hence I cannot uninstall the license key on the old one so that I can install it on the new one. My purchase of the SCARM license key is relatively recent. Can you help, please.

    Regards
    Frank Darby

  212. Hello Frank,
    Yes, I can help about that.
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  213. Hello,

    After a crash of my old PC, I had to change it for a new one and I can’t activate the license on the new PC. My old PC doesn’t start anymore and I can’t do the procedure to reactivate my license. Could you do the necessary so that I can continue to use scarm with my license.

    Sincerely

    F. Bucher

  214. Hello Francois,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  215. Installed SCARM on new Win10 laptop running Chrome.
    Got the license number – ****************
    Username is same as my email.
    The old computer does not exist anymore. It was destroyed.
    May I have an “emergency license reset” please.
    Thank you,
    Dennis Grigassy, Richmond Texas

  216. Hello Denis,
    Sure, I will do the reset, but please, drop me a line on the SCARM email as I need that for my records and here in the blog is not a good place for sharing personal data.

  217. Hello. I purchased a copy of the licence key on my old laptop. However the laptop motherboard died so I have now bought a new computer. as a result when I try use the licence key it shows up as outdated on my new computer. I am assuming this is because I haven’t removed the key from my laptop. However I will not be able to remove the key from the laptop as it is completely dead. Is there any way to resolve this?

  218. Hello Alastair,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  219. Milen. I had a laptop stolen.I got it back but somehow they had deleted all my files.Even though they were backed up I need the lisc. keys (2) uninstalled so I can activate them. To avoid this2 on one computer issue I am renaming them as well so I know where they are.Thank you. Mark

  220. I tried to install my license on a new computer, my old computer failed, and cannot uninstall it. how can I proceed?

  221. Hello Bradford,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  222. Hey,
    ich bought Scarm with my Notebook. But didn’t install and activatet it on the Notebook.
    I installed it on my PC. It says successfull, but SCARM still runs as Free version.
    If I try to uninstall it, it says Outdated. What can I Do?
    -

  223. Hello Milen, I have a key for Scarm but somehow i still get the notice it is not activated. I have tried to install the key again and have deleted and reinstalled the program but nothing worked. The last time the key was activated and worked i had it on a laptop from work. This laptop crashed and i got a new one. Maybe that is why my key won’t activate because it is still active on a device that no longer exists… I can send you my purchase rev. number. Thanks in advance. Greetings Tim.

  224. Got a new computer, installed SCARM, and downloaded my license key and of course, it said there is a problem with the key. Looked up the issue above and learned I have to uninstall the license key from the old computer first. Problem is, the old computer is no longer functional or accessible. What do I do now?

  225. Hello Bruce,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  226. Hi Milen
    I’ve just purchased the power edition of the model trains simulator and run the update file. However when I re-open SCARM, I can only open/use the “Demo Start Set”. Your advice wold be appreciated.
    Thanks.

  227. OK so i installed scarm on my laptop about 2 years ago. Well 3 months ago that laptop hdd died and i purchased a new pc. Today i reinstalled scarm on ne pc did everything and now my activation is outdated. I cannot uninstall the key now that my old pc hdd is gone. So how do we go about fixing my account now. I have only done a reactivation 2 times in the 4 or so years i’ve had the software, so this would be my 3rd attempted to transfer to a new pc. But this time I’m in a bind. Hope i can get this resolved asap…

  228. Hello John,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  229. Hello,
    my old PC crashed, so I was unable to deactivate my license correctly.
    Would you please deactivate it manually?

    Thanks for your support!
    Timo

  230. Hello Timo,
    Sure, I will help. But please, write to and request emergency license reset by stating the purchase Ref No of your license (I need that for myu records) and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  231. Hello Milen!

    I cannot uninstall SCARM from my old PC as it has broken, so I can’t install my license on the new PC.
    What can I do? Please advise!
    Thank you!
    p.

  232. Hello Peter,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  233. I bought the license key and installed it on my old laptop. I now have a new desktop with SCARM loaded but when I entered the activation key it told me it was locked on another computer. Is there any way to use the key on my new computer? Thank you!!

  234. Good day

    Unfortunately I can not activate the license on the new PC. The old PC was defective and unfortunately the license could not be uninstalled. Can you please create me a new license?

    Kind regards
    Ernst Altwegg

  235. Hello Ernst,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  236. Hi,

    Is it possible to move the licence from my old motherboard to the new one? I don´t have the old one working anymore and is little hard to deactivate from the old one.

    Best regards,
    Mikael

  237. Hello Mikael,
    Yes, that is possible.
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  238. My old PC with the registrated version of SCARM (incl. license key) has been formatted. There is no installed version of SCARM. Now I have installed SCARM on a new PC and the license key will not be accepted.

  239. Hello Dieter,
    Please, write to and request emergency license reset by stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  240. Hi, I have 3 SCARM licenses, but 2 are currently unavailable.
    Due to the failure of two PCs, the system changed and the two licenses became unusable.
    My hope is that you can return these two licenses to the free state.

    Thank you.
    sinya Kousaka.

  241. Hello Kousaka,
    Please, write to and request emergency license reset by stating the purchase Ref Nos of your licenses that needs to be reset and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  242. Hello,

    I have a Win10 system with 32GByte Memory and a fast SSD drive but the editor in Scarm is so slow that you cannot work with it – I started with a layout of 6m*5.5m and the Marklin M-Track. What can I do to speed up the editor ( with ~ 100 tracks on the layout the motion to connet a new track is close to impossible as the reaction is so slow that you cannot place the new track to get it snapped to the existing tracks )
    Thanks for you help
    regards Thomas

  243. Hello Thomas,
    As your question is not related to the license activation or installation, please, send an e-mail to with description of the problem and I will help you to resolve that issue.

  244. My license key was installed on a previous computer, which I no longer have any access to. How can I get my license reset so I can install it on my new computer?

  245. Hello Shane,
    Please, write to and request emergency license reset by stating the purchase Ref Nos of your licenses that needs to be reset and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  246. Hallo,
    ich habe soeben eine neue Lizenz erworben, jedoch lassen sich ältere Dateien von meinem alten Rechner nicht mehr erweitern. Die Maximalanzahl der Artikel ist erreicht und ich kann die Pläne nicht mehr weiter vervollständigen.
    Was ist zu tun?

  247. my old pc crashed, and i got a new one, but now i can¨t uninstal the licenskey. What to doo?

  248. Hello Jens,
    Please, write to and request emergency license reset by stating the purchase Ref Nos of your licenses that needs to be reset and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  249. Hello, I purchased a Scarm licence and installed it properly on a Parallels virtual machine running Windows 11 ARM. I reinstalled the M1-Mac but there is no Parallels image backup (for sure my fault), so I was not able (forgot) to deactivate my licence on the deleted machine-image. Now it’s not possible to reactivate the new installation on the new Parallels VM (host is the same hardware). Could you please support me in this case? Thank you!

  250. Hello Frank,
    Please, write to and request emergency license reset by stating the purchase Ref No(s) of your license(s) that needs to be reset and I will then do the reset in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  251. Hello Milen,

    I just purchased a brand new license after using the freeware version. When restarting Scarm, there’s no difference at all vs. the free version even if it recognizes there’s an active license with my name on it.
    i.e. there’s no extensions available…
    What I’m doing wrong?

    Thank you!

  252. Hello Federico,
    I just checked your license in the system and it looks properly activated and registered. And if you see your name in the “Help” > “About” dialog box then the license is properly recognized.
    The differences between the free and the paid version are described here (under Feature comparison): http://www.scarm.info/index.php?page=extensions&ext=scarm_license_key
    I am also copying that table here for your convenience:

    If you want to use the extensions, note that they are not part of the license.
    You can download the free MTS Starter Edition from here: http://www.scarm.info/index.php?page=extensions&ext=model_trains_simulator_se
    And you can purchase the paid MTS Power Edition from here: http://www.scarm.info/index.php?page=extensions&ext=model_trains_simulator_pe

  253. Had a hard drive failure and lost the activation Key Help or do I need to buy new
    Key

  254. Hello David,
    Please, write to and request emergency license reset and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  255. Grazie per aver attivato le Licenze dal vecchio PC a questo, ma mi trovo nuovamente in difficoltà : inizialmente non mi faceva fare nessuna modifica ai miei tracciati, poi superato ? questo problema, quando cerco di caricare Locomotive o vagoni , riesco solo a scaricare una sola locomotiva che funziona ..?
    Nella videata esce l ‘allarme di sito non sicuro !
    Grazie per l’ aiuto
    mario fontana

  256. Hello Mario,
    According to VirusTotal online antivirus checker, the SCARM Virtual Rolling Stock database is safe and clean website. It is scanned against 93 virus scanners and engines and no one detects any threat on it.
    See the result here: https://www.virustotal.com/gui/url/cd83bb59ffde2b6f999728cc2b8f350bb8a250b956f8ea9f2afdc6d90892de7d
    Check your own antivirus & firewall apps for false positive alarms and allow http://www.scarm.info in them in order to use all features of the purchased products.

  257. I just purchased the MTS Power Edition, downloaded it, and executed it. Now, when I go to Extensions and click on MTS a note appears that it is Power Edition. When that loads I get the same screen as I had when using the free program. When I click on Download Virtual Rolling Stock I’m taken to the Registered Users Area showing status of my License Key and Power Edition checked. But I don’t find a place to download rolling stock on that page. Am I missing something? Please help me get the rolling stock so I can see if everything I’ve done will actually work.
    Thank you for your help and for creating a really fun ‘game’ for me to play with.
    Bob Patterson

  258. That worked! Thank you very much for the fantastically fast reply. I expected to have to wait for at least a couple of days. Thanks and please keep up the great work.
    Bob Patterson

  259. Hello,

    I purchased two licenses for SCARM a long time ago for use on a computer that hasn’t been used in forever. Is there a way to reset those licenses without access to either PC so I can use it on my new PC? Thanks!

  260. Hello Austin,
    Please, write to and request emergency license reset by stating the licenses purchases Ref Nos and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  261. I previously bought a license key on another computer. The computer crashed and would no longer operate. This is a new computer and I tried to either download my license key to this computer or buy a new one. I am told I have to uninstall the license key from the old computer which is impossible because it crashed and would not boot up and because I disposed of it. What can I do to get a new license key or my old license key to apply to this computer. Thank you.

  262. Hello Samuel,
    Please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  263. Hello,
    I have the same problem of Samuel: old PC crashed moths ago and I cannot uninstall the license.
    May I send a request an emergency license reset to scarm@scarm.info?
    Thank you.

  264. Hello.
    Purchased a license in 2017 and used it for few year.
    I would like to use it again, but original PC does not exist anymore and I did not think of uninstalling the license at that time.
    Any chance I could use my license on my new PC?
    Many thank

    Cyril

  265. Hello Cyril,
    Yes, you can restore your license functionality.
    Please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  266. Buon giorno
    Fin da Dicembre 2021 ho spostato da un Pc portatile (disinstallando il programma piu e più volte) sul Pc fisso da cui sto scrivendo.
    Il problema consiste nel fatto che , anche se le Licenze del programma che dell’ estensione con 5 locomotive e 50 carri sembrano Regolarmente Attivati, mi è possibile scaricare una sola locomotiva e niente altro
    In questi mesi non ho avuto modo di utilizzare (giocare) con Scarm , ma vedo che continua a non funzionare.
    Vi ringrazio anticipatamente per la soluzione del problema
    Mario Fontana

  267. Hello,
    I purchased SCARM some time ago, version 1.7, with the license key. Worked fine.
    Hm, now just reinstalled my computer (Windows) from the scratch not uninstalling SCARM as suggested in the Help section here.
    Trying to update from 1.7 up to latest 1.9 version of the SCARM license key seems to be re-generated and made available to me for the download.
    I did fiddle around with the installa and unistall because I was not able to make SCARM running again with this key.
    Currently I have 1.9 installed, run the SLK.scpem, this seemed to work pretty ok. But when opening SCARM the Extention states: “SCARM License Key (Expired)”.
    May I ask for your help, please?
    Thank you very much for it
    Best Regards
    Jiri Wolf

  268. Hello Jiri,
    Just checked your account and found that your license key currently is not activated.
    Please, activate the key, download it and install it on your PC and then restart SCARM. That will solve the problem.

  269. I got a new computer and want to move the license, but i cant find the menu uninstal licenses in the help sektion, can you help ?

  270. Hello Jan,
    If you do not see “Uninstall license(s)” in SCARM “Help” menu on your old PC, tha means the license is not installed there or is installed, but needs to be refreshed. To cope with that, use “Help” > “License Activation and Installation” on the old PC and refresh (if needed) and re-install the license there. Then you will be able to uninstall it and to move it to the new PC.

  271. I cannot install the license key on my new computer.
    My old computer crashed.
    So I can’t use the following solution use “Help” > “Uninstall license(s)” menu command.
    What should I do now?

  272. Hello Erik,
    Please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  273. Milen, thanks for the quick response and help.
    I can now use Scarm again.

  274. Hello Scarm
    I had scarm installed on an old PC and havn’t unstalled the app. Unfortunately I do not have access to the old PC as it dosn’t work any more.
    I like the Scarm software and of course I could buy another license key, but don’t think that would be resonable, as I am not to blame for the nonfunctioning old PC.
    I would very much like to have you to send me the license key for the Scarm app.
    It is Order confirmation #22468055 payed jan. 25 2021
    Kind regards Ole Clemmensen

  275. Hello Ole,
    Please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  276. Old computer that licence was installed on was damaged in a flood and i cant uninstall the licenses from it. Why isn’t the license linked to the account and not just one computer? how do i get a license for this laptop?

  277. Hi there. My Hard Drive stopped, then I replace it, install windows again and now I am trying to run scarm with license again, but Isn´t work. Could you help me, please?

    Thank you.

  278. Hello Joao,
    Please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  279. Hi,
    I had a defective motherboard and my PC could not work, needed to change the MB without being able to uninstall SCARM. Is there anything that you could do?
    Thanks

  280. Hello Laercio,
    Please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  281. On Jan. 4, 2022 I bought a licence key for SCARM as per your purchase confirmation No. 2788401643022514.
    Unfortunately my disc crashed and I am not able to uninstall SCARM and reinstall it to a new drive, as No.8. “The license was downloaded and installed on a new PC and now the license key does not work” clearly states.
    Is there a solution to my problem?
    Best regards,

  282. Hello Dimitris,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.


  283. ‌Hello, I’ve recently had the mother board changed on my PC and this seems to deactivated my SCRAM licence. Can you please make an emergency licence reset.

    Thank you,

  284. Hello Milen,

    i can not activate my Licence, because they is use on my old Laptop. my old laptop is sold without the harddisk. i don’t can uninstall scarm. what can i do now?
    best regards holger

  285. Hello M NIGEL and Holger,

    In case that you cannot uninstall SCARM on your old devices, please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock your licenses in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  286. I’ve tried sending an email to the address given : scram@scram.info. However I recieve an error message in return : “553 5.1.2 reciever address rejected : domain not known”

    Do you have another address where I can send my request ?

    Regards,

  287. Please ingnore my previous post – typo error in your email address from my side.

  288. I purchased a SCARM license on 09 December 2021 (Ref No: 9281411639079280) and as luck would have it the PC hosting SCARM failed later that month. As a consequence, I was unable to uninstall the license key. Is it possible for that key to be deleted from your system and a fresh key authorized so that I can again use SCARM on this new system?

    kind regards…
    Frank Mackowick
    Annapolis, Maryland
    USA

  289. Hello Frank,

    In case that you cannot uninstall SCARM on your old devices, please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock your licenses in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  290. I have not used the program for some time and in between time I have changed my computer. I did not realise that I had to delete the license on my old computer ,which I no longer have, before I could install it on my new one. Is there any way I can install the license on this computer or have I now got to buy a new one to use the program again?

  291. Hello Colin,
    In case that you cannot uninstall SCARM on your old PC, please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  292. Thank you for the emergency rest it has worked well. Your response was fast and effective and thank you for a great programme.

  293. Hello,
    my old Computer dosn’t work anymore and so I can’t delate the license-activation from the old PC and active the new one.
    Can you help me please and reset the license-code of the old PC, that I can install the license-key on my new PC?
    Thank you.

  294. Hello Thomas,
    In case that you cannot uninstall SCARM on your old PC, please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  295. My license key was installed on a different PC which has suffered a unrecoverable hard drive failure, I have built myself a new PC, but I am unable to de-activate my key because the HDD is completely dead. Could you advise how I can continue to use my licensed version of SCARM on my new PC.

  296. Hello Michael,
    In case that you cannot uninstall SCARM on your old PC, please, write to and request emergency license reset by stating your license purchase Ref No and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  297. Hello Milen!

    First, thank you for this fantastic software. I have the problem that my old harddrive failed. Now i have a new one inside my trusted laptop, a technican reinstall all the data from the old one. But now my license key doesn`t work anymore. So i ask you for help for unlock the key.
    Thank you very much, with the best regards from Vienna / Austria
    Wolfgang

  298. Hello Wolfgang,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  299. please can you reset my liscence as i have had to install on new pc

  300. Hello Douglas,
    There is a procedure for license transfer to a new PC. License reset can be performed only in emergency cases.
    In order move the license from one (old) PC to another (new) PC, you need to uninstall the license key on the old PC first. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command. That will properly uninstall the license and will prepare it for re-activation and installation on the new PC.

  301. Hello Milen! Can you please reset the SCARM License Key (v1) [048##########982] in my customer account! I formatted and sold my old PC and I can no longer uninstall it myself to reactivate it on my new PC. Many Thanks!!!

  302. Hello Rico
    Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  303. Hi Milen,
    I have been using Scarm for a few years and have come across a problem. I went to use the Model Train Simulator and found it didn’t work. on investigation, I found that it is grayed out in the Extensions drop-down menu, saying “Model Train Simulator(outdated)”. I have had this program working successfully on my computer for the last 2/3 years.
    I have used this part of the program within the last 3 months, so I assume that it is not a fault of the program.
    Any thoughts would be much appreciated.
    Barry.

  304. Hi Milen,
    Many thanks for your reply. Finally found time to do it and glad to say that it worked.
    I completely exited the program and re-ran the installation software for the MTS extension and it reappeared as if nothing had happened.
    Once again you have saved the day for one of your very satisfied customers.
    Regards,
    Barry.

  305. I purchased the License Key for SCARM, But can’t find my license key so I can activate it for Atlas Track Planning Software (ATPS). ATPS was the reason I purchased the license for SCARM.

  306. Good evening
    I have a new PC and just installed SCARM on this new system. However, I can not uninstall/deactivate the licence on the old PC, as it was not running anymore and is disassembled. Therefore, I am running into the known licence “problem”.

    I have two licences (one for the laptop, one for the desktop.), could you deactivate/reset both licences, such that I have to activate and download them on both working systems again? (Just in order to prevent the issue that I named the licences the wrong way round?)

    Thank you very much.
    Best regards

  307. Hello Florian
    Please, write to and request emergency license reset by stating your licenses purchase Ref No (I need that for my records) and I will then unlock your licenses in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  308. I just purchased the atlas online track planner and can’t find my code. Can you help?

  309. Hello Danny,
    Your license activation code will be sent by e-mail from Atlas in couple of days, because they are doing that manually after the purchase. Wait 1-2 days and if there is no e-mail from them, contact Atlas for further assistance.

  310. On internet i found some programs to design model trains layouts – tracks, switches, houses even table places.
    Appeared this is one of the easiest.
    Possibility to choose from among many manufacturers for both model tables and home plans, usage predefined industry prepared pieces, measuring tools, helping windows, different speed scrollers, render view, objects management and much more – that are characteristics of the program.
    It is nice to use freeware version but is limited to some number of pieces. Does exist solution for that? :)

  311. Need to install my license on new PC however old PC where it was originally installed is no longer available due to melt down from virus. What now?? Thank you

  312. Hello Robert
    Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  313. Hallo,
    meine Lizenz ist auf einen PC der defekt ist und auch die HDD wurde gelöscht.
    Es besteht keine Möglichkeit die Lizenz auf dem alten PC zu deinstallieren.
    Ich möchte die Lizenz jetzt gern auf einen anderen PC übertragen.
    Ich bitte um Hilfe bei der Deaktivierung meines ursprünglichen Pc´s.

    Mit freundlichen Grüßen
    Danny

  314. Hello Danny
    Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  315. I am signed in but when I select sections of track I get a message that I have exceeded the amount allowable on the free version. I stated with the free version and recently purchased license. I am guessing there is disconnect that I need to resolve to the issue. For example when I open the SCARM app I am not prompted to login. But in another screen I appear to be logged in.

  316. This is an update to my previous post. I am guessing the issue may be related to a need to download and activate the licensed software version. Then transfer my files created under the free version to the licensed version, and delete as necessary the free version. If I need to download the licensed version, does the installion auto transfer the files created under the free version and ungrade the free version license? Simmary question – what steps or needed to get from free to licensed version and keep existing files intact?

  317. hi, my computer has crashed, i installed windows new on my computer, after this i installed scarm again, the software works fine only when i activated my license he gives a massage ‘there may be a problem with your licensekey’ and the license key wont activate on my pc.
    is it possible that he sees this as a seconde divice ? because i havent unninstalled it from the old systeme before crashed ?

  318. Hello Rowan,
    Yes, that is the reason.
    To solve that, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  319. I had a Scarm license on my old PC. That PC is no more and cannot be used, it was stolen and then trashed when the thief could not get past the lock screen. How do I get the license onto my new laptop?

    The license key is still on my account:

    SCARM License Key (v1) [2150831596566580]

    I hope you can help. I manage a large gauge 1 layout and we are begining a redesign and renovation Scarm would be really useful to me now.

    Many Thanks…Hopefully.

    Tony Pottinger

  320. I had Scarm installed on an old PC that has died. I’ve installed the latest version of the software on my new computer, but I can’t install the licence as the licence is still installed on my old PC. What can I do to get the licence on to my new PC?

  321. Hello John,
    Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  322. Hi Team,

    I understood chapter 8 but I do not have access to my old PC because my Ex-wife has it and … yes this is the problem. Scram was uninstalled on the old PC 1-2 years ago.

    Any chance to get it to my new PC where I`m writing from?

    Thank you,
    Hannes

  323. Hello Hannes,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  324. Hi there
    I do not have access to my old PC in order to uninstall the license.
    It is scrapped for parts for other PCs. Also the Liscense for the old Windows is sold. So the License is blocked.
    Can you help me with that?
    Regards Florian

  325. Hello Florian,
    Sure, I can help. Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  326. I don’t have access to my old computer that had my license key. Is there a way to redeem my old license? Or do I have to purchase one again?

  327. Hello Jasper,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  328. Hi, can you reset my license key? I dont have the old pc anymore.

  329. Hello Martin,
    Yes, I can do that. Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  330. Greetings,

    I have been using SCARM in Wine for a long while, and purchased a key this february, and installed it successfully using the excellent resources in this comment list.

    Unfortunately, I had a storage device issue, and after moving my wine bottles onto my new Ubuntu installation, SCARM said it wasn’t activiated, and downloading the key and trying to reinstall it does not work (it installs, but SCARM gives me the error message about an activation key issue — probably because its “tied to my old PC.”

    could you restore my activation code? (untie it from my old wine bottle that I no longer have access to?)?

  331. Hi, I purchased and installed the licence key on my old PC. I did not realise that I had to uninstall the licence to move it to my new PC. The problem is the old PC was dismantled, so I have no way of getting into it to uninstall the licence.
    Any help would be greatly appreciated.

  332. Hello Keith,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  333. Thanks for the great app !
    I can’t uninstall SCARM becouse my old PC is Broken.

  334. Hello Akihiro,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  335. Hi,

    I had 2 laptops with SCARM installed en licensed. One of them also has the simulator license installed. The laptop without the simulator license had a crashed harddisk and because I only had a backup of the most important files I could not restore the entire disk. So I re-installed windows and all the applications but now I can’t license SCARM because all three licences are still in use.
    Is it possible to free the license of the laptop where the simulator license is NOT installed?

    Regards,
    Hans Bogaards

  336. Hi,

    my PC with licence key crashed.
    How can I use the licence key on new PC?

    Thanks in advance

    Karl-Heinz

  337. Hello Karl-Heinz,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  338. Hi, I bought a license some time ago and after using the SW, stopped as I got distracted by other life things. I just trying to use your SW again, but first I had to upgrade to 1.9.2. No problem. Did so, then I started to get a “Error. There may be a problem with your license key.” when I attempt to open one of my 2 year old files. I downloaded and reinstalled the license key, but I am still getting the error. Can you suggest another solution? Frank

  339. Hi, After reinstalling license again and restarting program, it appears to be working. I’ll get back to you if there are other problems. Thanks Frank

  340. Milen,

    Have a new Windows 10 PC with the latest SCARM installed and I have used the help on the old PC and removed the licence, I thought…

    I tried to run SCARM on the new PC and it won’t register…

    Any help would be appeciated

  341. Hello Bob,
    I checked your licenses in the system and they seems to be properly registered and installed on your new PC.
    In case that SCARM still asks for a license key, please, use “Help” > “License Activation and Installation” menu command in order to login again in your account and then download and reinstall the license keys. Finally, restart SCARM and try again.
    If the problem persists, write to SCARM email and I will check that in details.

  342. Guten Tag. Ich habe mir einen neuen Computer zugelegt und habe den alten bereits entsorgt. Wie kann ich meinen Key auf dem neuen Computer aktivieren?

  343. Hello Florian,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  344. I uninstalled the SCARM license from my old computer. Now I went in to activate the license on my new computer but on the webpage it says it’s still active, and when I try to install it on the new computer it warns me it’s still active and won’t work, so I didn’t download it. What should I do?
    Regards, Ted

  345. Hello Ted,
    I checked your license in the system, but there was no uninstallation event, registered for it. Perhaps, there were no active internet connection during uninstallation.
    In order to fix that, you need to re-install SCARM on the old PC, reinstall the license there again and finally uninstall the license again. During all procedures, your old PC must be connected to internet and i.e. if you have a firewall, SCARM must have access to its licensing server.
    In case of problems, write to e-mail and I will help you.

  346. Hi,
    i have changed the MB of my PC AZ. the key do’nt work.
    uninstall and reinstall tells all ok, but it does not work.
    old MB is gone :(
    greetings
    Jürgen
    pls help

  347. Hello Juergen,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  348. Yes, it was on the internet, I’m a computer scientist, I have 5 desktop PCs and yes it was on the internet. It did say there was a problem when I released the license, just a popup. But it did release it. I’ll just do the process over again and see if it works.

  349. There is NO way to upload the file into Scarm, I’ve clicked on all the options in the Help menu and none of them allow tome upload the key file, they only take me to the page to download it. Where is the option to load the file?

  350. Ok, after re-uninstalling, then it unistalled properly, and after 2 tries it installed properly on the new PC. No offense, but your licensing process is very non-intuitive and cumbersome. I know there are easy methods, but at least I figured it out and didn’t have to bother you more, still not sure why it didn’t’ uninistall correclty the first time nor install correctly on the 2nd PC the first on 1 try. ( I know it didn’t work the first time because I tried installing from a previous download so it probably wasn’t configured correctly for the new PC) I do love the program though!

  351. I have reinstalled my PC, but I didn¨t knew that I should have taken care og the SCARM-registrationkey. What can I do?

  352. Hello Jens,
    Re-installation of Windows and other software does not affect the SCARM license key or its registration status. However, if the PC is upgraded with new hardware or if the license is installed on another, completely different PC, it will not work if it has not been properly uninstalled on the original PC first. See how to do that in the article above.
    If you cannot resolve that yourself, write to and I will help you.

  353. Hi
    I need to install SCARM on my new computer.
    But I can’t remove SCARM from the old computer because it was stolen from me.
    What can I do!
    Thanks.
    Ugo

  354. Hello Ugo,
    In such case, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  355. Hi,

    I am using a new PC and have uninstalled my SCARM license on my old PC as directed but it was not connected to the internet when I did it as I do not want any conflicts with the files and setting on my new PC.

    Is it possible to install the license on my new PC?

  356. Hello Paul,
    The license will not work on your new PC before being properly uninstalled on the old PC.
    To do the license transfer, please, re-install the license on the old PC and then uninstall it again. The old PC must be connected to internet while both license re-install and uninstall occurs.
    After proper uninstalling of the license key on the old PC, you will be able to re-activate and install the license on the new PC.

  357. Hello, Having problems with the license code on my new PC. Deleted the license on the old PC, an error occurred during the deletion. When I install the license on the new PC, it says that there is an error and I must contact support.
    Hope you can help. License number 31731155

  358. Hello Paul,
    OK, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  359. Hello. I have moved my Scarm from old PC (have uninstalled the license) to new PC and have tried to install license on new PC after info from your support, but it was not successful, an error message still appears. Hope you can reset the code so I can get the program up and running again. My Receipt # 31731155.
    Thanks

  360. Hello Carsten,
    I checked your account, but there is no uninstallation event, registered for your license key.
    To do the license transfer, please, re-install the license on the old PC and then uninstall it again. The old PC must be connected to internet while both license re-install and uninstall occurs.
    After proper uninstalling of the license key on the old PC, you will be able to re-activate and install the license on the new PC.
    In case of problems, write to and I will help you.

  361. 8. The license was downloaded and installed on a new PC and now the license key does not work

    This can’t be done has the old computer has stopped working and I have had to buy a new new.

  362. Hello Ken,
    OK, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  363. the license doesn´t work on mine new PC please and mine old PC is not working any more please reset mine license.

  364. I had an old PC that hard disk crashed. I replaced the hard disk but it would not work on Windows 10 so I never installed SCARM on new hard drive. I now have a new pc that I installed SCARM 1.9.1 on and downloaded the SCARM key but it doesn’t work. The messages say I have the key on old PC and to remove it. Can you fix this problem??
    Lee Robertshaw

  365. Hello Lee,
    Yes, I can fix that. Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  366. I had to reinstall SCARM on a new computer because the old one died. I cannot access the old computer to uninstall the license and reinstall it on the new computer. Is there any way to get my license activated on the new computer?

  367. Hello Tony,
    Yes, there is a way for that. Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  368. ref: 9731741667757122

    Hello,
    bought activation key. downloaded via help menu.SLK.scpem is downloaded and in download folder.
    When I double click it, it will not open: says doesn’t know with which program to open.
    thanks
    Richard

  369. Hello Richard,
    Please, re-install SCARM and then try to double-click the license file again.
    If it still does not opening, start SCARM and use “File” > “Open” menu command and then open the license file from there.

  370. I’m trying to install my license in a new PC.
    Unfortunatly I’m not able to uninstall the license from old PC since it’s not with me anymore (sold).

    Please let me know who to do to solve the problem and start to use the software again.
    Thank you

    G. Bocca

  371. Hello Gabriel,
    OK, please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  372. My old PC is kaput, so I can’t uninstall the license key. How can I license on my new PC?

  373. Hello Louis,
    Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  374. Hello,

    My old laptop with one of my liscense keys is dead. How I will use my license key to my new laptop. In my acount shows my second license key locked to my old (dead) laptop.
    Thank you

  375. My Code dont work an the new PC.

    The old pc no longer exists

  376. Hello Michael,
    Please, write to and request emergency license reset by stating your license purchase Ref No (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  377. Hi , my old pc is dead , and i cannot uinstall my licens .
    The email i used to confirm my licens is clausnep@hotmail.com
    All the best
    Claus Nellemose Pedersen
    Denmark

  378. Hallo, Ich kann auf meinem neuen PC die Lizenz nicht aktivieren. Den alten PC gibt es nicht mehr und die Festplatte wurde formatiert. Habe natürlich die Lizenz nicht deinstalliert. Aber wer denkt denn daran.
    Die E-Mail, mit der ich meine Lizenzen bestätigt habe ist die, die angegeben ist.
    Mit freundlichen Grüßen
    Raimund

  379. Hello Raimund,
    Please, write to and request emergency license reset (I need that for my records) and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  380. I no longer own the PC my license was originally activated on. It had a major crash and was disposed. How can I reactivate my license?

  381. Hello Norm,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  382. Hi,

    I have recently bought a new laptop and just installed SCARM. The license key is not working for this laptop, showing “outdated” for the licence key. I have tried reinstalling the licence (as recommend in section 6) and restarting the computer, etc. However, this has not fixed the problem. Please can you advise on how to fix this?

    Many thanks

  383. I want to you use Scarm on my new PC. It is not possible for me to uninstall the old Scarm of the old PC, he dont exist anymore.

    With best regards Tristan Perret

  384. Hello Tristan,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  385. Hello.
    I have been getting the word “outdated” on my license key, probably because I replaced the CPU on my computer recently.

    Can you please address this issue so that I can download the license key for re-activation?

  386. Hello Kazumi,
    If only the CPU is replaced, you will be able to refresh your license key from your account. However, if more components of the PC are exchanged, you will need a license reset. If that is the case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  387. I need to unlock the license to transfer it from the old to the new computer. Unfortunately every time I try to uninstall it the program gives me an error message. How can I fix?

  388. Hello Simone,
    I checked your account, but there is no un-installation event, registered for your MTS license.
    To do the license transfer, please, re-install the license on the old PC and then uninstall it again. The old PC must be connected to internet while both license re-install and uninstall occurs.
    After proper uninstalling of the license on the old PC, you will be able to re-activate and install the license on the new PC.
    In case of problems, write to and I will help you.

  389. Hi,

    I am unable to follow the solution 8 in your guide for installing on a new PC, as the old PC was damaged and no longer works. Therefore I am unable to uninstall this licence key on the old PC. Please can you advise.

    Many thanks

    Richard

  390. Hello Richard,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  391. Hallo,
    ich habe folgende Fehlermeldung:
    “Möglicherweise liegt ein Problem mit Ihrem Lizenzschlüssel vor.
    Bitte starten Sie den Computer neu und versuchen Sie, das Programm erneut auszuführen.
    Wenn das Problem weiterhin besteht, suchen Sie im folgenden Artikel nach einer Lösung:
    Resolving license activation and installation issues”

    Das habe ich getan. Aber es gibt dort keine Lösung für mein Problem.
    Was kann ich tun?

  392. Dobrý den,
    Měl jsem licenci na SCARM na starém počítači, který už neexistuje, a na novém počítači mi licence nejde přihlásit.
    Šlo by s tím něco udělat?

    Lukeš

  393. Hello Lukes,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  394. License Reset?
    Hi, I have been away from railway modelling for a couple of years, and have upgraded my laptop. I no longer have the old laptop so cannot uninstall the old license.
    I am looking to start a new layout in my retirement and would appreciate being able to use SCARM. Any chance you could resolve this issue?
    Thank you, Chris Poynter

  395. Hello Chris,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  396. Outaded licence, i have a new PC but the key not work…

  397. My old desktop computer was totally inoperable SCARM License Key (v1) [6164931501816708] hence this new (Win 11) computer.
    How do I reinstall it on my new computer . Thanks Keith

  398. Hello Keith,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  399. My computer failed and I cannot start it, so I am now using my laptop now for the scarm program, but it will not run without the license. I cannot start the old computer to un-intsall the license so I can use it on the laptop. What do I do????

  400. Hello John,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  401. hi my license is locked to a pC i have no access too, can you release it so i can apply it to the copy on this
    pc

  402. Hello David,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  403. Ho dovuto sostituire il PC perchè guasto, pertanto mi è impossibile disattivare la licenza sul vecchio PC come faccio a reinstallarla su quello nuovo?

  404. Hello Mario,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  405. Hi, I just uninstalled the license on my old pc but cannot access the programme on the new pc. Under modules ACTIVATION PENDING is showing.. Is the activation dependent on you or do I have to complete some action to activate on the new pc??
    Please advise.
    Thanks

  406. My old ASUS laptop died and i cannot uninstall the license to reinstall on my new one

  407. Hello John,
    In that case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  408. I lost my installation of SCARM on my computer somehow. I reinstalled it and it will not activate because I was not able to deactivate on the “old computer” first. Is there a way to deactivate the old license so I can use it solely on this computer?
    Here is the info I have: SCARM License Key (v1) [6635341649298228]
    Thank you for the great product.

    Mitchell

  409. Hello Mitchell
    I checked your account and fount that you successfully logged in. In order to re-install the license on the same PC, please, download the SKL.scpem license file and then double-click in order to open and install it in SCARM.

  410. Hi Milen,

    I just reinstalled scarm on my laptop, but cannot install my license, I suspect it being activated on my previous laptop, to which I no longer have access to (License page gives that warning when downloading the license too).

    Is it possible to reset the license activation, so I can register/activate it on my current laptop?

    Thank you in advance.

  411. Hello Peter,
    Yes, that is possible. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  412. Hi Milen,

    Thank you for your answer, an e-mail is on its way :)

    Peter

  413. Evening
    I have had to install the Scarm program on a new PC as the hard drive on my old laptop had crashed and my IT department could not recover. Please confirm how this can be resolved if I’m unable to gain access to the old hard drive to uninstall the licence key as indicated in the help section? Do you require an affidavit from my IT department confirming this?
    Thanks Hilary

  414. Hello Hilary,
    No, affidavit nor other official confirmation is not required here. Please, just write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock your license in the system in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  415. Happy Friday! I took a break from SCARM for a while, during which time I rebuilt my PC including motherboard and CPU replacement, memory upgrade, etc. Today, I went into my SCARM app – I was able to access my account, see and retrieve existing files, etc., and it showed that both my SCARM License [9945431610064478] and my Power Edition Simulator License [2328781611603638] were valid and installed. But not really. The program won’t let me use Simulator or do any other fun stuff because it says my licenses are installed on another computer. They’re not – so I can’t uninstall them from that mythical other computer, thus I can’t use SCARM and waste the weekend (my wife’s opinion) goofing around with simulations. Is there a Reset or Fix or Magic Wand that can convince my computer that the program and extensions are NOT anywhere else? I would appreciate your help. Thanks!!

  416. Hello Ed,
    Yes, there is a solution. Please, write to and request emergency license reset, stating the purchase Ref No of your licenses and I will then unlock them in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  417. My old computer suddenly died and I have no chance to uninstall license on old PC before reinstalling on new

  418. Hello Claudio,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  419. i had scarm on another computer but have sometime changed it so i cannot uninstall it to reinstall on this computer i have paid for an account but maybe under a different email
    bob@barrell1.freeseve.co.uk
    thankyou

  420. Hello Robert,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license (you will see it in your SCARM account) and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  421. Good evening,

    Wonderful program!! I have built an extensive model. Tonight I am getting the following error when trying to power up the 3D program. I can see my entire 3D layout and manipulate it. However, when I press the “Power” key I get the following message:
    Access violation @ address 5E194A0C in module ‘igicd32.dll’ Read Address 000000164 SCARM SU code: 11000

    It is happening in all of my version. What can I do? I have over 30 hours of work and have backed it up many times. Can I download the program again with out disrupting the data in the models since it appears the program has been corrupted? Or what would you suggest?

    Dave Coombs

  422. Hello Dave,
    The corrupted file ‘igicd32.dll’ which raises the error is not part of SCARM. It is probably one of the files related to the video driver in your PC. Try to update your video driver files and if that does not help, try to uninstall SCARM from Control panel and then make fresh download from http://www.scarm.info and re-install it.

  423. Good afternoon,
    I improperly uninstalled SCARM on the old laptop and reinstalled it on a new laptop. As you know this prevented the license from working on the new location. I followed the advice I read and reloaded it on the original laptop and uninstalled the license properly. On the new laptop I was able to register the license and it now states that it is activated. However, SCARM is still operating as if I’m using the free version (even after restarting). How do I resolve this issue?
    Thank you,
    Jim

  424. I installed this on a computer that I no longer have access to. I wiped the HD. How can I get a new licence for this computer?

  425. Hello Jason,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license (you will see it in your SCARM account) and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  426. God day,

    I had my old license installed on a company computer.
    The computer was changed and I no longer able to get access to that computer.
    How can I do to use my lincese in the new computer, considering I cannot uninstalled the license from the old computer?

    Look forward to hearing from you
    Regards

  427. Hello Gabriel,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  428. Hello
    I need to move my license to a new computer but there’s no Uninstall License on the menu, just buy license Key and License Activation?

  429. Hello Simon,
    If there is no “Uninstall license(s)” item in the Help menu, then there is no license installed on that PC. Please, use “License Activation and installation” item in Help menu in order to re-install the license on your old PC and then you will be able to uninstall the license ker and unlock it on the licensing server.

  430. Hello, Unfortunately I have no access to my old computer anymore. How can I install and unblock my license for my new laptop?
    Thankl you for your support

  431. Hello Marco,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  432. Hi
    I have a new computer and I wanted to use the full version from the old computer.
    I have the License key but when I went to download the full version it says I can’t because it was installed on previous computer which is under the same email.
    Please advise?

  433. Hello Perry,
    In order to move your license to a new PC, you must first uninstall the license key on the old PC. To do that, start SCARM on the old PC and uninstall the license using “Help” > “Uninstall License(s)” menu command. That will unlock the license key on the server and prepare it for re-activation on another PC.
    To re-activate and install the license on the new PC, follow the instructions on top of that article.

  434. I’m having this problem too and have an even bigger problem of not even having my old PC anymore. How can I uninstall it from my old PC without having my old PC? The program won’t even open my old files either.

  435. Hello Cody,
    The answer is – you can’t. Obviously, there is no way for uninstalling SCARM from a missing PC. That’s why there is an option for emergency license reset, which is described in every second comment above yours.
    So please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  436. Hi,
    My old laptop failed so I can’t transfer my license between machines. Can it be unlocked so that I can move it?
    Thanks
    James

  437. Hello James,
    Yes, it can. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  438. Hi,

    I had a component failure and had to upgrade my motherboard. I am still using the same windows installation and due to it being unexpected could not uninstall the license before the update.
    I now cannot activate SCARM

  439. Hello Alex,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  440. Hello, I don’t have my old PC (well, motherboard) any more so I’m not able to uninstall the licence key from it. Can you reset my license so I can install it on my current PC?

    Thank you

  441. Hello Max,
    Sure, I can do that. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  442. I am getting an error window every time I open SCARM that says “there may be a problem with your license key”. I have been forced to move SCARM files and program to a new computer after the old one was damaged in an accident. As a result, I cannot follow the instructions above an “uninstall” the license from the old computer. I have removed the hard drive from the old machine to salvage my saved projects, and was able to load the old license key, along with the program itself to the new machine. If you can help me with this issue, I would greatly appreciate it.

    thank you,
    Clint.

  443. Hello Clint,
    Sure, I can help you. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  444. Hi,
    I installed license on the 1st PC last year. And I tried to install the same license on the 2nd PC today.
    I found my mistake in reading installation instruction, then I uninstall license from 1st PC.
    At that time, I found the message below,
    “An unexpected error occurred while uninstalling and some of the operations could not be performed. Please, contact the support if you need to unlock your paid license on the server.”
    I tried to uninstall / install license on two PCs sometimes.
    But always show same message above.
    May I get some advice to solve this status.
    Thanks.

  445. Hello Yoichi,
    Please, download and re-install the license on your 1st PC and then uninstall it as per instructions. During these operations, the PC must be connected to Internet and SCARM must be allowed in your firewall in order to communicate with its licensing server. If the problem persists after that, please, write to and I will help you.

  446. I have a problem. The old desktop PC that I had Scarm and the license key installed on has crashed and has unrecoverable disk errors. I am unable to boot up the old PC to uninstall the software.
    What can I do to transfer it to the new laptop?

  447. Hello D Dvorscak,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  448. Hello,
    after a malefunction harddisc and a computer from 2013 I started to use a new computer and installed SCARM a week ago. I tried to reset my license as written on this site, but i can’t use my old computer anymore as suggested. What should I do now?

    Felix

  449. Hello Felix,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  450. Hello, i bought a new laptop, because my old one was stolen.
    So i can not get the licence the regular way.

  451. Hello Edwin,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  452. My license is installed on a computer that is packed away and I don’t have access. I need to use SCARM on my laptop but the license is locked. Can you unlock the license so I can install it here please?

  453. Hello David,
    Yes, that is possible. Just write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  454. Bom dia, tive minha HD danificada no meu antigo PC e foi impossível remover a licença bem como tive perda total de outro arquivos e softwares, como poderia ativar no meu novo PC?
    Licença: [8091841605782022]

    Good morning, I had my HD damaged on my old PC and it was impossible to remove the license as well as I had total loss of other files and software, how could I activate it on my new PC?
    Lic: [8091841605782022]

  455. Hello Sergio,
    OK, I will perform emergency license reset and will unlock your license(s), so you will be able to use it on your new hardware.
    Note: Emergency license reset can be performed only once per year.

  456. Hi Milen,
    Thanks for the response – however I have got my original computer up & running so all is fine

    David

  457. Hi.
    I trying to move one of my licenses to a different PC.
    SCARM License Key (v1) [2274171533586093]
    When I try and uninstall I get an error and it doesn’t complete.
    Thanks.

  458. I had a hard drive failure on the machine I had my SCARM software on. I purchased a new machine, but cannot recover my old program to uninstall it and install it on the new machine. I downloaded SCARM from the site, but apparently I cannot use it unless I find a license key, and even then, I’m not sure it will work since I can’t uninstall the old version from the dead computer. Can you give me my key, or tell me what I need to do to get the program installed again?

  459. Hello Scott,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days. I will also provide you with instructions how to install the key on your new PC by replying to your e-mail.
    Note: Emergency license reset can be performed only once per year.

  460. I would like to install Scarm on my new PC. But I can’t deactivate it on the old computer because it is broken.
    Please reset my license.
    Thank you!
    Kind regards, Peter Kellogg

  461. Hello Peter,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  462. Hi , I purchased the license key on the 5th December 2020 and the program worked fine. Today, after some time of not using it, it came back with the message “there may be something wrong with the license key”. I have installed the newest version, I have restarted the computer. What may be the problem is that I have changed the hard disc some 6 moth ago to a sold state version.
    Any idea how to get out of this? Best regards

    Gerhard Novak

  463. Hello Gerhard,
    If the HDD is replaced, your license needs to be refreshed.
    To do that, start SCARM and use “Help” > “License Activation and Installation” menu command in order to login in your account. You will see “Refresh required” label next to your license number – use the “Refresh” link and then download and reinstall the license file. Finally, restart SCARM. That should fix the problem.
    If the problem persists, please, write to me to and I will help you.

  464. Buongiorno
    Esseno quasi morto vecchio Pc ho disinstallato (bene ?) SCARM che funzionava correttamente con ultima versione .1.0
    Ora ho tentato + volte di installare l’ultima versione su questo PC fisso , ma riesco solo a caricare la versione precedente, dove nella modalità 3D non si vedeva il “filmato” da bordo treno
    Ora ho disinstallato tutto in attesa dei tuoi preziosi suggerimenti
    Grazie Mario

  465. Hello Mario,
    As I am still not sure what is the problem, and because this is just a license activation/installation/support thread, I will reply by e-mail and will move this conversation to your mailbox,

  466. As with Tim Hiffner’s comment I also can’t get my license to work, it used to work but doesn’t now, tried the usual stuff, deleting, uninstalling, reinstalling, restarting and still no result. HELP!!!!!!

  467. Hello Alan,
    I just checked your license, and it seems properly activated, after the uninstall procedure, performed earlier today.
    Please, check if you downloaded and then installed your license as per instrctuons here (Step 5): http://www.scarm.info/index.php?page=webshop&item=scarm_license_key&step=guide
    If the license is installed, but still not recognized, please, check for some of the problems and their solutions, described in the following topics:
    http://www.scarm.info/blog/problems-and-solutions/resolving-license-activation-and-installation-issues/#q_6
    http://www.scarm.info/blog/problems-and-solutions/resolving-license-activation-and-installation-issues/#q_7

  468. I am trying to activate SCARM on a new PC. I do not have access to the files on the old PC because it crashed hard with no possible way of getting to the files. When I try to activate the key to the new PC it wants me to deinstall the license from the old PC first, but I cannot do that. I am willing to buy a new license if necessary. Please give me instructions to activate the existing or new license on my new laptop.

  469. Hello Harley,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  470. Hi, I have used SCARM some time ago, now i no longer have the old computer where the software was originally activated old PC was formatted.
    Can i get my activation key reset to use on new pc? Thank you.

  471. Hello Andy,
    Yes, that is possible. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  472. Hallo,
    leider ist es mir wegen eines Festplattencrashes nicht möglich, meine Lizenz auf dem alten PC zu deinstallieren.
    Auf meinem neuen Computer habe ich scram wieder installiert und aktualisiert.
    Die danach installierte Lizenz arbeitet nicht und läßt sich auch nicht mehr deinstallieren. Was kann ich tun?
    mit freundlichen Grüßen
    Bernd Mehner

  473. Hello Bernd,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  474. Hi!
    My old computer crashed so I was not able to uninstall SCARM and now i´m not able to install it my new computer.
    How to solve this?
    Best Regards
    Clas Erensjö

  475. Hello Clas,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  476. Love your software – hate your licensing provisions. Was successfully using SCARM on this machine ( [8975191524423946]) a few months ago and now it says it is no longer activated. I have three purchased copies on different computers – another one now shows up as needing refreshed – whatever that means. Is all this drama absolutely necessary?? And, “Emergency license reset can be performed only once per year”, even if it is your system creating the emergency? I am tired of fighting with your system and am now reluctantly looking at other alternatives.

  477. I had the license key installed on an old computer which has been destroyed meanwhile. So I cannot uninstall it on the old computer. I have SCARM to use on the new computer but get always an error message regarding the license key.
    What can I do now?

  478. Hello Christian,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  479. Hi, im trying to move a licence from one PC to another. The notes say go to help / uninstall and that option is not available (V1.9.4). Any help would be appreciated. Ta

  480. Hello Ian,
    If you do not see “Uninstall license(s)” option in “Help” menu on the old PC, it means the license is not installed there. Use “Help” > “License Activation and Installation” in order to re-install the license on the old PC and then restart SCARM. That will bring the “Uninstall license(s)” option and will allow proper uninstallation of the license key.

  481. Cher
    Je souhaite modifier mon adresse e-mail mais je ne parviens pas à le faire moi-même

  482. Hi, I dont have old PC with SCARM instalation. How to resolve it ?
    Thanks

  483. Hello Rostikator,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  484. The computer I used last for scram broke sometime ago. I’m designing a new layout but my licence is locked to that broke computer. Can it be transfered so I can use scram on my new laptop?

  485. Hello,

    My laptop was stolen last year on campus grounds.
    I have now come to designing a new layout.
    SCARM license key doesn’t (as stated on the website) allow me to use my license on my new computer.
    Is it possible to do a remote deactivation of my old license?
    How can this be resolved?

    Thanks,
    Tibo

  486. Hello Uli and Tibo,
    In order to help you, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  487. Hi,
    I transfered the license key a few month ago to my new pc. Today, after the update to V1.9.4, there was no more license available!? By the way I didn’t use SCARM for a while, so I don’t know the state before the update. However, how can this happen, I made no changes at the pc itself.

    BR
    Markus

  488. Hello Marcus,
    Updating to a new version of SCARM does not affect the license key. I also don’t know what happened, but the easiest way to solve this is just to start SCARM and to use “Help” > “License Activation and Installation” in order to download and reinstall the license key again.

  489. I have lost all means of starting Windows on my previous computer and therefore unable to uninstall Scarm. What do I do to regain full functionality with this, my new computer?
    thanks

  490. Hello Cliff,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  491. Mein alter PC ist defekt, ohne das der SCARM-Lizenzschlüssel (v1) deaktiviert werden konnte. Die Aktivierung auf dem neuen PC ist jetzt nicht mehr möglich.
    Könnten Sie bitte mein SCARM-Lizenzschlüssel (v1) deaktivieren?

  492. Hello Friedhelm,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  493. good afternoon..
    I am trying to activate my license on a new pc. Problem is that I no longer have access to my old pc. It was destroyed. How to I go about getting my license number installed on my new pc?
    Thank You
    John Morrison
    jmorr10098@aol.com

  494. Hello John,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  495. Hallo kann diesen SCARM License Key nicht aktivieren.

    Benutzer-Module
    hjklemm
    Modulname [Kaufreferenz #] Typ Download
    SCARM License Key (v1) [5209671611103132] License key SLK.scpem
    Status
    [Aktiviert]
    Fehlermeldung der SCARM License Key ist für einen andern computer.
    Ja ich habe seit 1 Jahr einen neuen Computer. Der alte ist kaputt kann auch nicht mehr gestartet werden. Wie kann ich den SCARM License Key auf den neuen Computer frei schalten.

  496. Hello Hansjörg,
    In such case, please, write to and request emergency license reset and I will then unlock your license in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  497. Hello sir, my old computer has been lost. I bought a new computer to install this software, but the license installation for the new computer has failed. May I know how to proceed

  498. Hello LIUYANG,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  499. Hallo, i had no chance to reinstall the scarm program on my old PC because it didn´t work und i must reset the PC and send it to the microsoft service. Than I got a new one.
    I´ve installed scarm and I had saved the license key but it didn´t work because i cannot reinstall the license key on the old PC.
    Can you please help me?
    Best regards Heinrich Börges

  500. Hello Heinrich,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  501. n° license: 4757761571342679
    Done download with last version 9.4, but the program does not work (“problem of license”)

  502. Hi i wasnt able to uninstall the licence from my last pc as it died unexpectedly, i think that might be why I am getting an error now when i try to use SCARM . Is there any way to reset it so its not listed as installed on my old PC please?

    Kind regards

    Jon

  503. Hello Jon,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  504. Hello, I bought a license but unfortunately my PC left me. I had to buy new components and they gave me a new Windows. Is it possible to somehow reset the license so that I can use the license on the same computer? Thank you.

  505. Yes, that is possible.
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  506. Hi – my laptop with the originally installed version of SCARM no longer boots up. I want to install my licensed version SCARM on my new laptop, but the directions state I must unstall my original SCARM version. Seeing this is impossible, do I have any other options to get SCARM on this new laptop? I have the license code saved. Please let me know.
    Thanks,

    Robert

  507. Hello Robert,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  508. Dear SCARM Support Teams
    This time, I followed the instructions in the email, downloaded the file, and installed it, but it won’t start.

    A possible cause is that my old computer broke down last summer, and I was unable to turn it on, so I replaced it with a new computer. When I started SCARM for the first time on a new computer, I received a request for a new license like this when creating a layout.
    I checked there and got confirmation of the previous license, so I downloaded it and installed it, but it gives me an error.
    Even after restarting the computer, the situation remains the same.
    Please give me advice.

    From Koyabu Takumi

  509. Hello Takumi,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  510. I moved to a new computer. I followed the procedure for moving to a new computer but my license is locked on the old computer which I no longer have.

    How can I get my license moved to my new computer

  511. Hello Pat,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  512. Hi I have had to install SCARM on a a new PC and the Licence will not activate. I realize this is because I have to uninstall from the old PC. The problem is the old PC is not working hence the reason for replacing it.
    Can you advise on how I activate my licence on the new PC.

    Thanks

  513. Hello Colin,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  514. Hey there. I discovered this program and fell in love. I recently purchased the Power Edition of the simulator and it has installed successfully. I downloaded a few of the rolling stock and locomotives from the online library, but the program won’t allow me to place more than one locomotive and 11 cars at a time. Maybe i misread that you could run 5 engines on the same layout at the same time? Thanks for all your hard work!

  515. Hello Connor,
    No, you read the features of the Power Edition of the sim correctly – it has the ability to operate with 5 locomotives and 50 cars in a simulation session.
    Please, start the sim and then go to Help > About in order to check if you are running the Power Edition or the Starter Edition. If it says Starter Edition, please, follow the instructions for downloading and installing of the Power Edition from the purchase confirmation e-mail and then restart SCARM.
    If in Help > About dialog it says that is Power Edition and you still cannot get more than 1 locomotive and 10 cars, may be something in the settings is corrupted. In such case, write to and I will help you.

  516. I have a new PC and am experiencing problem #8. The hard drive on my old PC became corrupt and failed. I cannot access anything on that drive. Can you help me install on my new PC?

    Thank you.

  517. Hello Philip,
    I already tired to reply by e-mail, but your webmail provider is blocking the e-mail traffic from my scarm.info server. I already unlocked your license. You can reactivate it following the instructions in the top of that page.

  518. Hi Milen,

    I would like to install Scarm to my new computer. As to the solution under point 8. suggested in the blog “In order to move the license from one (old) PC to another (new) PC, you need to uninstall the license key on the old PC first. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command”, I cannot find however a Help menu, neither a search window on you website to key in search words. How to precede?

    Thanks,
    Tamas

  519. Hello Tamas,

    When you start SCARM, look at the menu bar on the upper left part of the window – the menu starts with “File” and ends with “Help”. Please, follow the instructions as described and uninstall the license on your old PC.

  520. PC with old license was stolen I cannot deactivate it, would like to install on my new PC

  521. Hello Rick,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  522. Hi.

    my old pc died and now i cant deactivate my licence
    can you please help me

    Greatings Marcel

  523. Hello Marcel,
    Sure, I will help you. Just, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  524. Mi antiguo laptop fue dañado. He comprado uno nuevo y reinstalado SCARM, pero mi licencia no funciona en el nuevo. No puedo desinstalar la primera versión dado que el primer pc ya no existe.
    Mi licencia es:
    Clave de licencia SCARM (v1) [1430501519904965]
    La nueva versión de SCARM y la reinstalación de mi licencia no permiten su correcto funcionamiento en este nuevo pc.
    Me podríais ayudar ?
    Gracias._ Superwonderdoc

  525. Hello Superwonderdoc,
    OK, I will check and reset your license in the system. Please, follow the instructions in the top of this page in order to re-activate and re-install it on your new device.

  526. Hi there,

    my old laptop has the “blue screen of death” and doesn’t boot up. I can’t remove the program from my old laptop.

    help please…lol

    cheers

    Neill

  527. Hello Musher42,
    Sure, I will help you.
    Just, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  528. I haven’t changed PC, still using the same one that SCARM was initially installed on but continually now get a message that it needs the license key everytime I open it. Now that doesn’t even work and I am unable to modify my drawing etc.

    Restarting has had no effect; still won’t open

  529. Continully get a mesage that it ca’t read the license key and to try to restart.

    This doesn’t fix it.

    I am using the same PC (via Parrallels on a Mc) so it is the same one that i loaded the key in when I bought it. Now I am unable to open, modify etc. my drawing a crucial stage of construction; it’s holding up everything.

  530. Hello John,
    Sorry for the inconvenience. The problem is in the Parallels virtual machine – a recent update to it probably leads to some changes that affects the SCARM license key as well. I already performed a license reset, so please, start SCARM and use “Help” > “License Activation and Installation” in order to re-install the license over Parallels. This should fix the problem. See the full license activation and installation instructions in the link on top of that page.

  531. I reset my laptop and When i went to install scarm and activate my license the key says it’s activated on a different computer but the only computer it’s ever been activated on is this laptop. How would I fic this?

  532. Hello Joshua,
    I checked your license and found that it was initially activated and installed on Acer Aspire with AMD Ryzen 3 3200U and Radeon Vega Mobile Gfx CPU.
    Now, you are trying to use the same license on a completely different ASUS laptop or PC with AMD Ryzen 5 5500U with Radeon Graphics CPU.
    Please note that the license will not work on the second PC/laptop, before being properly uninstalled on the first PC/laptop. See more about this in Question/Answer #8 above.

  533. Hi:
    I have been using a registered SCARM version for a long time with no problem but recently I updated my old layout computer’s motherboard, I didn’t replace anything else, therefore, there was no need to reinstall the OS neither any other software (SCARM included) and I continued using SCARM.
    Today I upgraded SCARM to Ver, 1.9.4 but I can’t register my license.
    Please what can I do to activate my license?
    Thanks.

  534. Hello Juan,
    Motherboard replacement will make SCARM license not recognizable for its license manager. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days. Then you will be able to re-activate and install it on the new motherboard and that will fix the problem.

  535. Dopo aver erroneamente effettuato nuovo download di SLK scpem e MTS-PE scpem (che il sistema mi presentava come fossero aggiornamenti) il simulatore mi rende disponibile un solo treno, come posso recuperare la situazione precedente ?

  536. Ok, tutto risolto ricaricando MTS-PE.scpem; grazie per la pronta risposta

  537. Buenos días!
    Mi problema es que el disco duro y la placa base del PC donde estaba instalado SCARM se perdieron por un problema electrico y he perdido el ordenador por lo que me es imposible realizar ninguno de los pasos que se indican en el blog.
    ¿Como puedo solucionar el problema e instalar la licencia en otro ordenador sin poder desinstalarla desde el anterior?
    Obviamente me es imposible.
    Saludos cordiales.

  538. Hello Jose,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  539. I just purchased the advanced simulator program and it downloaded just fine. I tried to add additional cars and after I clicked on the car I wanted I needed to click on a download window that popped up, which I did. I got the message the car file was downloaded. I rebooted the SCARM program and went to extensions and activated the simulation program but the new cars never popped up. All I got was the free cars I received with my original purchase of the program. Any help to get this enhanced simulation running is appreciated.

  540. Hello Fred,
    Once the car file was downloaded, you need to double-click over it or open it directly in the browser in order to install the car in SCARM. Please, read here for more details: http://www.scarm.info/index.php?page=help&ext=mts&topic=24
    Note also that the current settings may not show all the locos and cars at once – see here how to correct that: http://www.scarm.info/blog/model-trains-simulator-2/model-trains-simulator-pe-showing-vehicles-from-all-libraries-together/

  541. hi there,
    had an issue with an older pc that software was installed on, was unable to uninstall licence, is there any way to remove old link to old PC and start using again?

    Thanks

    Ian

  542. Hello Ian,
    Yes, there is a solution for this. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  543. have changed and got new computer trying to get program to work said register to different computer when went to key issue told delete on old computer no longer have said computer please help

  544. Hello Arden,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  545. Hi Milen,
    I didn’t uninstall the license from my old laptop, but the old one is damaged now. How can I move the license to my new computer, could you help me please.

  546. Hello Wang,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  547. I bought a new program for this computer I goes so far on my project tells me have to perches program

  548. Hello,
    My problem concerns the Scarm license (solution #8).
    I can’t uninstall the license from my old PC, the old one had an electrical problem (lightning). How can I move the license to my new computer, could you help me please.
    Thanks.

  549. Hello Eric,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  550. Hello sir, may I ask if there are any plans in the future to develop mobile track design software for mobile phones and tablets, which can be designed anytime and anywhere without being bound by fixed computers? If there is this software, can it be launched in the Chinese software market? We are very willing to pay for it. Thank you

  551. My old computer is brooken and do not work. How can i install the license on the new computer.

  552. Hello Gunnar,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  553. I purchased a license back in 2017, however no longer have access to my old computer since it died and had to build a new one in the last few years.

    I tried to install the license key on my new PC but it looks like it’s locked to the old PC still.

    How can I resolve this?

  554. Hello Dustin,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  555. My laptop seems to have lost connection to your server. I can load a large layout I previously created, but when I try to save it I get an error offering me to buy a license key. I have already previously bought a license key. When I open the Extensions menu I see a message saying my license key is inaccessible. I have tried rebooting, also turning my windows firewall off completely and then restarting, but I still have the same problem. The registered users website area shows that I am logged in on this PC. What can I do please?

  556. Hello Nick,
    The SCARM server is up and running, so this may be some local network issue with your laptop. Please, ensure that SCARM is allowed in your antivirus and firewall software and is able to reach the server. If you are using Kaspersky, there is a known issue with it, causing accidental blocking of various apps, including SCARM. If you can’t solve the problem, write to me by e-mail at and I will help you.

  557. my old pc is out dont uninstall my licence and i can’t install my licence in my new pc

  558. Hello Xavier,
    Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  559. Hello Milen,
    I bought a licence for SCARM several years ago on another computer. I have the programme installed on my current computer and wanted to use the programme again, but I am getting the licence key error.
    I didn’t uninstall the license from my old laptop, but the old one is damaged now. How can I move the license to my new computer, could you help me please.

    Thank you.
    Francis

  560. Hello Francis,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  561. I installed the license on my laptop and everything worked Ok. Today I wanted to change it and put it on a USB (to work on my other computer at home) and the program worked only in test mode (then I saw on the blog that the full version does not work on USB). I have tried to start it again from the laptop but the full version still does not work. In my SCARM account it appears that I have it installed on “This PC”. I have uninstalled everything (laptop and USB) and reinstalled it on the laptop, but it’s still the same, it doesn’t recognize the license. What should I do?
    Thank you

  562. Dear Sirs,
    unfortunately I had to change my computor and do not have access to my old PC to uninstall the licence key. Could you please reset the licence so that I can install it to my new device?

    Thank you very mhc for your support.
    Best regards

    Thomas

  563. Hello Thomas,
    Sure, I will help. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  564. Hi. I have just copied my version of scarm onto a new to me 2017 HP laptop (replacing my now broken 2014 model) I removed the Hard disk and copied the scarm directory and layouts. Re-installed the license and as expected it doesn’t run as it is locked to my old laptop. Can I please get an updated license key.
    Thanks.

  565. Hello Earle,
    Yes, you can. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  566. Hi, I have tried to install the SCARM-License on a Linux-PC via Wine, but it did not work. So I tried to install this Licence on the same PC under Windows, but I get the info, the Licence is locked by another PC. I can’t deinstall the Licence under Linux, because I can’t activate it. But why is it already locked?

  567. Hello Clemens,
    In order to properly install the license under Linux/Wine, please, open the license file from SCARM by use of “FIle” > “Open” menu command. That will perform the correct installation and registration of the license in Linux.
    If you then want to move to the Windows partition, you must first uninstall the license on Linux and then re-activate and install in Windows.
    If you need more help, please, write to and I will try to assist you.

  568. My old laptop is broken and can’t unregister the Scarm license anymore. Can you unregister the current registration so I can register Scarm on my new laptop ?

    Regards,
    Herman.

  569. Hello Herman,
    Yes, that is possible. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  570. My old laptop died, so I had to replace it. I’ve downloaded and installed SCARM, but I can’t activate the licence on the new machine because its still locked to the old machine. Of course, I can’t deactivate it using the old laptop.

    How can I get around this, please?

  571. Hello Robin,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

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