Resolving User Account Registration, Activation and Login Issues

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If you have problems with the registration and activation your SCARM user account, read the possible causes and solutions below. If there is no answer for your problem or if you cannot reach us by e-mail, post a comment below and we will reply as soon as possible.

1. I am not receiving the activation e-mail
2. The activation link does not work or is expired
3. I cannot login – there is always error saying “Wrong e-mail and/or password”


1. I am not receiving the activation e-mail

In most of the cases, the SCARM system’s automated reply with your activation link is blocked by a spam filter set either in your e-mail client or by your e-mail server/provider. So, if you don’t receive the message within 10-15 minutes, please, check also your spam or junk mailbox folders. If you find the activation message there, click on the activation link inside and then mark it as “not spam”/”not junk”.

Check also the spam settings in your e-mail client and on the server/provider – you may need to whitelist messages coming from scarm.info in order to allow correct receiving of the e-mails, sent by SCARM server. After that, you can try to pass the activation procedure again, by resetting your password from the link “Forgotten password” on the login page (see below).

You should also check that you entered correctly your e-mail address in the registration form. Try to login and if you see an error “Wrong e-mail and/or password” then you probably entered your address with some mistake in it during the registration. Try again, ensuring that you are entering the correct password and if the error remains, proceed with new registration.

Note
 It is very important the activation e-mail to be received as this shows that you are accepting system’s generated messages and then you will also be able to receive the purchase confirmation e-mails and other important messages.

If you still don’t receive the messages from the SCARM account system, try registering with another e-mail address, provided by another e-mail server. So if you are using an e-mail address in i.e. Hotmail and it does not work, try to register with e-mail in i.e. Yahoo or Gmail.


2. The activation link does not work or is expired

Please, perform password reset as explained in the next topic. Successful password reset will also activate your pending SCARM account (see below).


3. I cannot login – there is always error saying “Wrong e-mail and/or password”

Check that you are entering correctly your e-mail address and password. Sometimes, if you were registered on another device (i.e. smartphone), the keyboard layout there may be different and the password will then differ too. To solve that, try to reset your password.

In order to reset your password, click on the link “Forgotten password” in the login page of SCARM Accounts System. Then enter your e-mail in the form and press the reset button. That will generate new e-mail message with password reset link in it. Use it for change your password and get access to your account.

In case that you get “Unknown e-mail address” error when you try to reset your password, it means that you entered your e-mail incorrectly. If the same error comes again after entering the correct e-mail, it means that you probably were registered with another e-mail address in the system. Try to call in mind your alternate e-mail and then try a login or password reset using it.

If the above advices does not help you to resolve your problem, write a message in the comments area below and we will reply as soon as possible.

See also
Resolving SCARM Installation Issues

144 thoughts on “Resolving User Account Registration, Activation and Login Issues”

  1. Tried every option for getting an account activation e-mail, but it seems they are being blocked before reaching my ISP’s mail server. You will need to resolve that issue if you are going to make any sales!
    Regards
    Dave

  2. Hello Dave,

    I already have more than 1100 registered users and the activation e-mails are sent correctly from my side. Unfortunately, if the messages to you are blocked outside of my network, I am unable to help you. I can manually activate an account, but you will still not be able to get the purchase confirmation messages with the license activation instructions in them.

  3. Dear,
    I have download and install the latest version. The selection “Help” > “License Activation and Installation” is not available
    regards.

  4. Hello Andre,

    Is the menu item missing or it is disabled (grayed out)?

    If it is missing, please, download and install the latest version of SCARM.

    If it is disabled (grayed out), please, go to “Tools” > “Settings” > “Portable” and press the button “Clear local settings”. Then restart SCARM and try the activation again.

  6. Hello Cestari,

    Your account is not yet activated.

    The account system sent you automated e-mail yesterday and I also sent you an e-mail today, but as you continue to publish in the topics in my blog, it seems that your e-mail provider or your e-mail client blocks messages from my server scarm.info.

    If you want to purchase SCARM license, please, allow my messages to pass your spam filters.

  7. I haven’t received any kind of email for registration confirmation.

    Could you post where the email is coming from? So I can call my provider and see if it’s on their black-list?

  9. how do i change my email address in my account?
    thanks.

  11. my issue is that my original email address that is on my account will be discontinued soon. i will be using a new email address. so, what do i have to do ?
    thanks.

  13. Hi, I thought I was a registered user( paid) for 1.1 but if so I cannot find any numbers or documentation. Can you look and let me know?
    Thank you very much.
    PS: I do enjoy using the program very much.

  14. Hello Roger,

    I checked, but there is no user with your e-mail, registered in the database. If you have another e-mails, you can try to login with them or to perform a password reset, if you forgot your password.

  15. I have the same problem as all others. Account activation message not received, All potential blocking points checked … not blocked on my side.

  17. Good afternoon
    I am trying to install SCARM on my laptop; it will be the second installation in my house, using the email address above. However, the system says it does not know my user ID so I can’t reset the password, either.

  19. Hi there! I have bought the licensed software version of SCARM 1.20, received the confirmation email and activated through my user account. All went smoothly but whenever I try to plan a larger layout track design I keep getting a message saying the maximum number of tracks or objects in the freeware version is reached and if more are needed I have to buy the licensed version. I have done this and despite following the online advice about overcoming this issue, nothing I have tried works. Can you please advise.

    Thanks, Stephen

  20. Hi again Milen – Stephen here again. It’s okay – I have now resolved the above issue I emailed you about. My fault, not yours.

    Thanks, Stephen

  22. I cannot get the license key to work! I have followed all the rules and suggestions but all I get when I download it is a text screen. I did this yesterday and it worked but with computer issues I had to reinstall my system. I am using linux and Wine. I even bought a new license yesterday which worked but I don’t want to buy another one!! Help!! I need to print in 1:1 scale.
    Thanks.

  23. Hello Mark,
    Installing the license under Linux/Wine requires a different approach. You need to activate and download your license file and then to save it on the HDD. Then, start SCARM and use “File” > “Open” menu command in order to open the license file directly in the program. Note that you will need to change the filter setting in Open dialog to “All files (*.*)” otherwise you may not be able to see the license file. After opening of the license file, confirm the installation of the license and then restart SCARM. Note also that the correct work of the program is not guaranteed under Linux/Wine.

  25. I used to have my SCARM running on a laptop PC and that is where the paid license for SCARM & Train Sim Power Edition was originally used for. I now will be using a desktop PC. What is the steps I need to transfer my license in order to work on my desktop PC and stop working on my laptop?

  26. Hello Mark,

    Start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command in order to uninstall and unlock your license on the server. Then start SCARM on the new PC and use “Help” > “License Activation and Installation” menu command in order to re-activate, download and install the license on the new PC.

    Note: This feature is available in version 1.3.0 and higher, so you may need first to update your SCARM on the old PC.

  27. Am unable to log in, have changed password, still left out.
    Anyway, my question was: “How can I download and save and use some of the other new objects seen in scarm fb and blog?”
    I have taught myself hhow to add features from accessories and not able to find other libraries. Thanks
    Bob Burns

  28. Hello Bob,
    I checked the account, associated with your e-mail and found successful login yesterday. If you still have troubles, please, write by mail to and describe the steps that you take and the error messages that you get.
    About the objects in the blog – most articles with examples have project files for downloading that can be found in the links section in the end of each article. Download these files and open them on your PC and you should be able to copy and paste the objects in them int your own SCARM track plan.

  29. Hi
    Would you be able to check to see if an activation email has been sent to the above email address. Set up a new account some time ago but am yet to receive anything through. I have checked my spam email folder and nothing there.
    Many thanks
    Martin

  30. Hello Martin,
    Yes, the activation e-mail was sent properly. If you are unable to receive it, try registering with Google, Yahoo or Outlook account as these are proved to be working without problems.

  31. Looked everywhere for my activation code after registering. Cannot find it anywhere in my inboxes, junk etc. Would love to buy the program but can activate my account for purchase.

  32. Hello Roger,
    If you are unable to receive the activation code on your current e-mail account, please, try registering with Google, Yahoo or Outlook account as these are proved to be working without problems.

  33. I have attempted to login using my original password, got an error. Went the route of reset, created a new password, verified the password, got an error. Maybe I screwed up, so asked for another reset, did it, created yet another password, got an error. So what is it, because I am following the directions?

  34. Hello Robert,
    Perhaps, some error happens while entering the password, especially if there are some special symbols, i.e. activated with Shift key. Please, try to reset your password again and use only digits (0-9) for the new password. If that works, you will be able to login and then change your password to some more secure string.

  35. I was happy to see the change in 1.5 where specific track can be hidden in a track library and a button to unhide as well. I have a suggestion that the button be made a toggle so that the not-needed hidden track can be unhidden and then re-hidden. This would be useful if you have hidden a substantial amount of track and then realize a particular track is needed for a one-time use. It would mean a user wouldn’t have to re-hide all the un-needed track again one-by-one.

  41. Have first try a registration to make a purchase and I have not received the activation message in my email. Have waited about an hour and still no email. Please advise.
    Karin Anne Johnson

  43. I have checked my client email and there are NO filters which might reject an email from scarm.info. I have also checked with my email ISP server and there also are NO filters there too. I have also added a safe sender entry to the email server at the ISP.
    I just tried resetting my password. No email has been received. Also I did get a response from your web page where the account is created and it told me that my email address is already in your system and being recognized. Just no emails to complete the registration process. I do not have any other email accounts that I can use and I refuse to juse Gmail or Hotmail.
    Karin

  45. Hello:
    I have finally received the reset password email from your company. Actually I received all four of them at about 8:30 PM local east coast time last evening. Then I was finally able to log in to my account. I tried to make the purchase and was told that my credit card purchase was declined. I contacted my bank and they initially flagged the purchase as bogus. But I did APPROVE the purchase with my bank and they told me that the purchase would go through. I know these things take some time filter through the internet system. Would you please confirm the purchase on your end so that I don’t make a double purchase have to ask for a refund????? Regards, Karin

  46. Hello Karin,
    Up to now, there is no any transaction pending in my system, so you will probably need to try make the purchase again. In case of double purchase, I will refund the money for the second transaction. Just write to with the reference number of the second transaction and ask for refund.

  47. Thank you,
    I just got off the telephone with my bank and they confirmed that the first transaction did not go through. And I did verify there was no double billing. They approved the transaction ability and I just was on your webshop site to provide the payment. It went through all OK this time. I have successfully download the license key and installed it. Thank you for your patience with me. Happy Holidays to you.
    Regards, Karin

  49. Just purchased the program. Trying to activate, got your instructions. Start Scarm use help button. By start Scarm I assume you mean go on line and pull up Scarm which I did, go to help button-license activation & instillation. Pulled up Scarm got the page but no help button. Loged into my account page but again no menu let alone help button. Can you please tell me where the help button can be found? Thanks Rex

  50. Hello Rex,
    By “start SCARM” I mean double click on SCARM icon on your desktop and run the program. After program opens, select “Help” > “License Activation and Installation” menu as shown below:

    That will open a browser window where you will be able to login into your account and to activate, download and install your license.

  51. Hello, I forgot the original registered name. Now I have changed my computer address. I can’t find my key. I can’t find the original login name and key in my email. Can you help me find the original login name or my key? Thank you

  52. Hello Bobo,
    In order to help you, I will need to know either your purchase Ref No or your payment transaction ID in order to search and find one of these in my system. Send me that information to and I will try to help you.

  53. I have been using 1.6.0 without any problem, but on installing 1.7.0 it reverted to the demo version and won’t allow me to save amendments to previously created plans.

  55. I no longer have the original PC that my license was initially purchased for. Using my new PC, I downloaded the latest version 1.7 SCARM software, my license key and MTS-PE files. Opened SCARM and did the update license process. If I try to save one of my large files I had done a couple years ago, gives me the “problem with License Key message” when saving. I assume it’s my license is tied to my old PC. Is there a way to transfer my license so that I can now only use it on my current/new PC?
    -Mark

  56. Hello Mark,
    In order to transfer the license to a new PC, you must first uninstall your license key on the old PC by starting SCARM and using “Help” > “Uninstall license(s)” menu command. That will unlock the key on the licensing server and will prepare the license for re-activation and installation on the new PC.
    In case that you haven’t access to the old PC, please, write to and I will help you.

  57. Resending the license worked until I went to open a file. Now it says license outdated. Tried to redownload and install. Still outdated. I did have to repair my computer which required new motherboard and processor.

  58. Hello Robert,
    Repairing or upgrading of the PC requires license reset, which I already did for you. Please, start SCARM and use “Help” > “License Activation and Installation” menu command in order to re-activate, download and re-install your license on your repaired PC.

  59. Good Day

    I am unable to create an account so as to purchase your SCARM software.
    I’m using Gmail.com’s Help and getting nowhere with it.
    Is it possible to purchase your software without creating an account?
    Some other way?

    Many thanks in advance,
    Patrick Patterson
    El Cajon, CA

  60. Hello Patrick,
    There is no way to purchase SCARM license without SCARM account.
    If you cannot receive the activation messages, generated by SCARM account system, try registering with another e-mail address, from another e-mail provider. So, if you are using an e-mail address in Gmail, and it does not work, try to register with e-mail in i.e. Yahoo, Hotmail or another service.

  61. I have 3 license keys but only 2 computers. How can I get a license installed on this pc?

  63. ok thanks. only one of the other 2 is working now. unfortunately some good stuff may be lost there.. I still mean to send you files of structures and vehicles to look over for sharing.. Where can I send them?

  64. Milan: I may have done it wrong .I installed on “PC#3″. Thought that was this PC but after restarting still shows no lisc..Help

  66. Got it. Thanks for your help with these issues. Now I’ii find some files. Most will need some removal of all the steps in the building process cluttering them up. Anyone who wishes can modify to their hearts content

  68. Hello Hans-Dieter,
    You probably are attempting to uninstall the license key without working internet connection on the PC to the server. That’s why the license cannot be unlocked on the server and SCARM gives an error. Please, re-install the license on the PC and then uninstall it with working internet connection all the time. In case that the internet connection is OK, check your firewall or AV software because it may block SCARM from accessing the licensing server.

  69. Enail to activate account
    Have tried everything you suggested to receive a activation email. Did not work. Have sent you an email and received no reply from you. Now looking at any rail. Need your help.

  70. Hello August,
    Unfortunately, I didn’t received anything from your e-mail address. It seems that something blocks the e-mails between your Yahoo account and my SCARM e-mail server. The solution is to use an e-mail address from another e-mail provider, i.e. Gmail or Hotmail.

  71. I have tried to activate my program after paying the fee without success.
    regards
    Brian Bates

  72. Hello Brian,
    I checked your account, but there is no any purchase registered in it. Can you provide me with the purchase Ref No or the payment receipt in order to check that? Please, send all personal data only by e-mail to address.

  73. Hi,
    My Email address has changed from #########1@aol.co.uk to#########1@gmail.com Although I can still log in on the old Email address I get a “there seems to be a problem” message when I try to use SCARM and I can only use the limited number of items as if I had not logged in.

  75. I will be shutting down my personal domain soon and wish to change the email address on my SCARM account. How can I do this?

  77. I previously had an account but I no longer have access to the email address that I signed up against. I have since moved and that email service is no longer accessible to me…I would like to re-activate my software under my current email address and re-store my purchases from an un-recoverable email account, but cant log in to the old email. or reset my email since I cant receive emails to that account. is there anything I can do??

  79. My account license has been activated but I am not receiving the features that go with it. Buildings, roads, terrain, etc. I am designing a G scale layout. Need ponds, rivers, hills, etc.

  80. Hello Jon,
    See how to work with the figures here: How to work with the figures in SCARM
    See how to make buildings using the figures here: How to create houses and buildings
    See how to use the roads here: The Roads in SCARM – Basic Usage. To access the roads library, open the Libraries selection menu and then Objects at the bottom and finally select Roads.
    See how to alter the terrain here: How To Create Hills And Valleys
    See how to create rivers and lakes here: How to Create Rivers And Lakes

  81. Like others, I have not received the activation email. It’s been a few hours and I see nothing in the spam filter. I can go on the server and see what is there. I’ve not received it. I can try with another email later, but wanted to see if there was another option.

  82. Hello Charles,
    All outgoing e-mails were sent successfully, so the problem is outside SCARM server. Unfortunately, there is no other option, so you will need to try with another e-mail address.

  83. SCARM License Key (v1) [0461181504542090]. Milen. I uninstalled license and did a system restore. Reinstalled the inactive license and now it says it is on another computer. I* must have forgotten to download it to this one. The above license is listed on this computer but it must not have been uninstalled for some reason and now does not work. Could you please uninstall for me so I can dowqload it and reinstall. If you could also do the same for all of them that would be great. Thanks Mark.

  85. Hi there, I have a new PC. On my old PC I have uninstalled licenses from the help menu. I downloaded Scarm and the Train Simulator and then activated my key on the new PC, in my account.

    Everything works well but when I try to save my work I get a message telling me to buy a key. Can you help?

    I also sent an email re this to Scarm

    Keith Stewart

  87. i have purchased a SCARM license previously and am trying to log in to a new computer. I keep getting an error on the login screen saying I am not recognized I went through the help topics but nothing worked. What do I do now? Thanks. Jerry

  88. Hello Jerry,
    In order to install the license on a new PC, you must first uninstall it on the old PC. To do that, start SCARM on the old PC and use “Help” > “Uninstall license(s)” menu command. Then you will be able to re-activate and install the license on the new PC.
    In case that you cannot login into your account, there are two main reasons – 1) wrong password or 2) wrong e-mail address entered. In case 1), you can try to reset your password by use of “Forgotten password” link on the main screen. If there you get “Unknown e-mail address” error, that means case 2) in which you are used different e-mail address to purchase the license. Go back and search in your e-mails or your purchase receipts to found what e-mail has been used for the purchase, and then use it for login in the system.

  89. Warum kann ich mein neues Konto nicht auf meinen PC aktivieren? Es kommen die Mailes mit dem Code nicht an.
    Habs dann auf einen LapTop probiert, da kam die Mail sofort an und konnte das Konto dort aktivieren.
    Wollte nun den Code auf den PC benutzen, um da nun das Konto zu aktivieren, da heißt es dann, Konto wurde nicht aktiviert.Brauche Ihre Hilfe!

    MfG G.Rehkopp

  90. Hello Guenter,
    I am sorry, but the problem is not in SCARM server. All outgoing e-mails were sent normally and there are no errors here. Check for that issue with your ISP or your e-mail service provider.
    If you already activated your account, then it can be used from any device and and your license can be activated also on any PC or laptop.

  91. Danke für die Ino.
    Werde am LapTop den Lizens Schlüssel kaufen und dann die Software am PC mit dem geschickten Schlüssel frei schalten. Sollte es nicht klappen, melde ich mich wieder.

    MfG

    G.Rehkopp

  92. Da ich nun die Lizenz gekauft babe und sie nicht aktivieren kann, bitte ich um Hilfe.
    Anmerkung: Hilfe Menü: soll ich mich ja in meinem Konto anmelden, das klappt nicht, da es immer wieder heißt das Konto ist nicht aktiviert..

    Hallo Günther Module |
    Profil |
    Ausloggen
    Benutzer-Module

    Aktivierung ausstehend

    No activation data

    Modulname [Kaufreferenz #] Typ Aktivieren & Download Status
    SCARM License Key (v1) [0537031664707149] License key SLK.scpem
    Bereit zur Aktivierung
    Hinweis Sie müssen sich über den Menüpunkt “Hilfe” > “Lizenzaktivierung und Installation” in SCARM webseite anmelden, um die ausstehenden Lizenze/Module aktivieren und herunterladen zu können.

    MfG G.Rehkopp

  93. Hello Guenter,
    Please, observe the notes:
    Hinweis: Sie müssen sich über den Menüpunkt “Hilfe” > “Lizenzaktivierung und Installation” in SCARM webseite anmelden, um die ausstehenden Lizenze/Module aktivieren und herunterladen zu können.
    Please, follow the instructions provided in the purchase confirmation email step-by-step in order to activate your license. The instructions can be also found here: http://www.scarm.info/index.php?page=webshop&item=scarm_license_key&step=guide

  94. Hallo
    Habe einen anderen Browser genommen, damit konnte ich mein Kono öffnen und die Lizenz-Software laden.Es klappt nun wunder bar. Habe aber eine Bitte, können Sie vom K-Gleis Märklin die Nr. 2221 einfügen. Denn diesec Gleis finde ich leider nicht. Wenns geht vielen Dank.

    MfG G.Rehkopp

  95. Marklin HO K-track #2221 is already in the software – you will find it just below #2210. In case that you can’s see it, check if there are hidden tracks in the library – you will see a button on top of the tracks with blue eye-like icon. Click on it to un-hide the hidden tracks.

  96. I registered my account under the above email address more than 12 hours ago, but no email has shown up at my ISP. I have checked the Spam, Trash and Junk folders and they are all empty.

  97. Hello Phil,
    Perhaps, your email provider does not allow and filters automated emails, send by scripts. So, if you don’t receive the automated messages from the SCARM account system on your current email, try registering with another e-mail address, provided by another e-mail server. So if you are using an e-mail address in i.e. Hotmail and it does not work, try to register with e-mail in i.e. Yahoo or Gmail.

  98. ASUS-RACK
    Module name [Purchase Ref. No] Type Download Status
    SCARM License Key (v1) [6335281511500767]
    Hard Drive died, can’t uninstall. How do I transfer to the new drive

  99. Hello Kim,
    If only the HDD was replaced on the same PC, you will be able to refresh and reactivate your license key yourself – just start SCARM and use “Help” > “License Activation and Installation” menu command in order to login into your account, then press “Refresh” link next to the license Ref No and finally, download and reinstall the license file. Then restart SCARM and it will be registered again.

  100. Buenas tardes. Mi Scarm, que funcionaba bien desde 2018, actualizado, ha dejado de funcionar. Me vuelve a pedir la licencia (que esta correcta y activada). No parece tampoco ser un problema del firewall. Que puedo hacer? Gracias

  102. Hallo, i habe found the mistake. All is now o.k.
    Can please extinguish my post because of the e-mai adresses.
    I dient realize, that the post is availible for everyone.

    Thank you Henri

  104. Good morning – I have purchased a license for SCARM. I have returned to the application, and now I cannot see the Hornby tt:120 track details that I have been previously been using. Question: Does my license expire after a time period? What do I do to regain access to my track designs?
    Regards, Tom.

  106. Hello Milen,
    Thank you for your advise on the Hornby tt:120 track design and the fact that I don’t have to get another license.
    I followed the link and installed the option.
    The reason I was curious was that I’d already completed a number of layouts using the Hornby tt:120 plans. I finished that about 6 weeks ago, and when i opened SCARM recently, there were no Hornby tt:120 track plans.
    All good now and i hope this issue sheds some light on what i experienced.
    Once again, thank you Milen…
    Regards, Tom

  107. Hello Milen,
    Many thanks for your help on acquiring the trial TT120 layout designs.
    You have mentioned that I already have a valid license, but now I find that I’m limited to a finite number of tracks (as with the freeware version).
    Can you advise me how to re-activate my license and key please.
    I did download the current version to 1.9.3 in the hope that would give me the newly released TT120 library.
    Have I overwritten my licensed copy??
    Looking forward to your assistance as previously supplied.
    Kind regards,
    Tom

  108. Hello Tom,
    I am reading my previous comment above, but I can’t see where I mention anything about your own valid license. I only said that purchased licenses does not expre.
    In order to help you with your SCARM license, please, write by e-mail to and provide me with the license purchase Ref No and I will then check it in the system.

  109. How does one change the email address associated with my account?

  111. Buon giorno,
    ho bisogno di aiuto come mi avete già dato in passato sul trasferimento di licenza da un Pc morente a questo da cui scrivo
    Su questo PC ( dopo aver disinstallato SCARM dall’altro ) sono riuscito a vedere sul nuovo anche Train Simulator ma non mi fa salvare le modifiche .
    Sul vecchio Pc avevo installato la versione SCARM 1.0 ma col trasferimento a questo Pc ho la versione 1. 9….
    Non riesco neanche ad accedere alla schermata su cui vedevo i pacchetti installati
    Grazie per la soluzione che sicuramente troverete
    Mario

  112. Hello Mario,
    If the program does not behave as intended, please, first restart your PC and then try again. If the problem persists, please, write to with more details and I will try to help you.

  113. Hi. I’m having some troubles. Scarm has “unregistered” itself. It was working fine last time I used it, then now it says there could be a problem with my license. I have tried unistalling and reinstalling but nothing works. When I try to activate the license on the fresh install I am told that the license is intalled on a different PC.
    I have only installed the licence on this pc (laptop), and nothing on my pc has changed. I hope you can help pleae.
    Thanks, Earl.

  115. Hello,
    will Scarm 1.9.3. work on Windows 11?
    Thank you for the answer Otakar

  117. Hello,
    I ordered a license today and was denied payment. I got a message from my bank that the reason for rejection is a broken terminal. So I wanted to ask where is the problem. I really like the progam, I have already created 2 smaller tracks and now I wanted to move on thanks to the license.
    Thank you for your early reply
    Otakar

  118. Hello Otakar,
    Unfortunately, I have no control over the payment gateways. You should reslove that with your bank.
    In case that the bank office does not work in the weekend, you may try to use another card or another payment method, i.e. PayPal.

  119. Hallo Milen,
    Ich habe mir einen neuen PC zugelegt habe anschließend Scarm Installiert und wollte den Erworbenden SCARM License Key aktivieren leider klappt das nicht er bleibt grau obwohl ich alles versucht habe was hier beschrieben wurde. Kannst Du mir mal helfen?
    Gruss RK

  120. Hello Robert,
    As I explained in my previois reply in a different post, you must first uninstall the license from the old PC where SCARM was initially activated. Please, start SCARM on the old PC and use “Help” > “Uninstall licenses” menu command. Then you will be able to install the license on the new PC.

  121. I have installed scarm on my old pc, and now I have reinstalled inmy new one. unfortunatelly I haven’t uninstalled the license in the old one that I haven’t any more. What may I do?

  122. Hello Ramon,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  123. my last PC crashed and I cannot uninstall SCARM, to allow a new install on the new machine. Can you delete the reference to the old PC licence?
    regards Mark

  124. Hello Mark,
    OK, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  125. trying to move license to a new computer. old computer will not start up any longer…

  126. Hello Cristopher,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  127. I HAVE A PROBLEM. THE COMPUTER WHERE THE LICENSE IS INSTALLED IS BROKEN, SO I NEED TO INSTALL THE SOFTWARE AGAIN ON A NEW LAPTOP. I SENT AN EMAIL EXPLAINING THIS SITUATION BUT TO DATE I HAVE NOT RECEIVED A RESPONSE, SO I REQUEST YOU TO TELL ME HOW TO PROCEED TO MAKE SUCH CHANGE. THANKING IN ADVANCE FOR YOUR ATTENTION TO THIS, I AM WAITING FOR YOUR EMAIL. THANK YOU.

  128. Hello Roberto,
    I haven’t received e-mails from your e-mail address since 2019 where we communicated for the first and last time. Perhaps, something is blocking your messages and that’s why I am not receiving them. I will check your account and will try to reply by e-mail – if you don’t receive it within 1-2 days, write here again or by Messenger on SCARM Facebook page.

  129. MTS in my account, 9086971504645670, status : Extension. After installation MTS outdatet ?

  131. Hi Peev
    How can I change the email address of my user acount? I can edit every other information, but the email seems to be fix?

  133. I moved the SCARM license key to another PC without uninstalling it. As a result, I could no longer activate the SCARM license key on the first PC or the other PC.

    Because when the SCARM version was updated to 1.95, SCARM could not start on the Ubuntu OS PC, so I could not uninstall the SCARM license key.

  134. Hello K.,
    In such case, please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  135. I am registered with a different e-mail address than the one I am using now. How can I change my e-mail address to the correct one. (The old address is no longer in use)

  137. I accidently created a 2nd account ron***@***.net and would like to remove it. Can this be done?

  138. Hello Ron,
    Yes, that is possible, but you should request this by emailing me from the account’s e-mail address for security reasons. Write to and request account removing and I will then do that.

  139. Hello,
    I would like to update my e-mail adress, as I will not be using the current adress anymore. How can I do this?
    I wish you a Happy New Year.
    Best regards
    Vítor

  141. I am trying to install SCARM on a new PC, but I cannot unlock my license from the old PC, I get an error message saying that “…some of the operations could not be performed”

  142. Hello Michael,
    Please, try to download and reinstall the license on your old PC, then restart SCARM and finally try to uninstall the license again. The PC must be connected to the internet all the time. If you get the error again, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

  143. I like to download rolling materieel but ik cant login because my emailaccount from t-mobilethuis is not longer active because they stopt this emailservice. My new mailadress is petervraets@gmx.com. I also forgot my password soo its impossible for me to login. can you help me?
    With kind regards, Peter Vraets.

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