Resolving User Account Registration, Activation and Login Issues

If you have problems with the registration and activation your SCARM user account, read the possible causes and solutions below. If there is no answer for your problem or if you cannot reach us by e-mail, post a comment below and we will reply as soon as possible.

1. I am not receiving the activation e-mail
2. The activation link does not work or is expired
3. I cannot login – there is always error saying “Wrong e-mail and/or password”


1. I am not receiving the activation e-mail

In most of the cases, the SCARM system’s automated reply with your activation link is blocked by a spam filter set either in your e-mail client or by your e-mail server/provider. So, if you don’t receive the message within 10-15 minutes, please, check also your spam or junk mailbox folders. If you find the activation message there, click on the activation link inside and then mark it as “not spam”/”not junk”.

Check also the spam settings in your e-mail client and on the server/provider – you may need to whitelist messages coming from scarm.info in order to allow correct receiving of the e-mails, sent by SCARM server. After that, you can try to pass the activation procedure again, by resetting your password from the link “Forgotten password” on the login page (see below).

You should also check that you entered correctly your e-mail address in the registration form. Try to login and if you see an error “Wrong e-mail and/or password” then you probably entered your address with some mistake in it during the registration. Try again, ensuring that you are entering the correct password and if the error remains, proceed with new registration.

Note
It is very important the activation e-mail to be received as this shows that you are accepting system’s generated messages and then you will also be able to receive the purchase confirmation e-mails and other important messages.

If you still don’t receive the messages from the SCARM account system, try registering with another e-mail address, provided by another e-mail server. So if you are using an e-mail address in i.e. Hotmail and it does not work, try to register with e-mail in i.e. Yahoo or Gmail.


2. The activation link does not work or is expired

Please, perform password reset as explained in the next topic. Successful password reset will also activate your pending SCARM account (see below).


3. I cannot login – there is always error saying “Wrong e-mail and/or password”

Check that you are entering correctly your e-mail address and password. Sometimes, if you were registered on another device (i.e. smartphone), the keyboard layout there may be different and the password will then differ too. To solve that, try to reset your password.

In order to reset your password, click on the link “Forgotten password” in the login page of SCARM Accounts System. Then enter your e-mail in the form and press the reset button. That will generate new e-mail message with password reset link in it. Use it for change your password and get access to your account.


If the above advices does not help you to resolve your problem, write a message in the comments area below and we will reply as soon as possible.

See also
Resolving SCARM Installation Issues


24 thoughts on “Resolving User Account Registration, Activation and Login Issues

  1. Tried every option for getting an account activation e-mail, but it seems they are being blocked before reaching my ISP’s mail server. You will need to resolve that issue if you are going to make any sales!
    Regards
    Dave

  2. Hello Dave,

    I already have more than 1100 registered users and the activation e-mails are sent correctly from my side. Unfortunately, if the messages to you are blocked outside of my network, I am unable to help you. I can manually activate an account, but you will still not be able to get the purchase confirmation messages with the license activation instructions in them.

  3. Dear,
    I have download and install the latest version. The selection “Help” > “License Activation and Installation” is not available
    regards.

  4. Hello Andre,

    Is the menu item missing or it is disabled (grayed out)?

    If it is missing, please, download and install the latest version of SCARM.

    If it is disabled (grayed out), please, go to “Tools” > “Settings” > “Portable” and press the button “Clear local settings”. Then restart SCARM and try the activation again.

  5. Hello Cestari,

    Your account is not yet activated.

    The account system sent you automated e-mail yesterday and I also sent you an e-mail today, but as you continue to publish in the topics in my blog, it seems that your e-mail provider or your e-mail client blocks messages from my server scarm.info.

    If you want to purchase SCARM license, please, allow my messages to pass your spam filters.

  6. I haven’t received any kind of email for registration confirmation.

    Could you post where the email is coming from? So I can call my provider and see if it’s on their black-list?

  7. how do i change my email address in my account?
    thanks.

  8. my issue is that my original email address that is on my account will be discontinued soon. i will be using a new email address. so, what do i have to do ?
    thanks.

  9. Hi, I thought I was a registered user( paid) for 1.1 but if so I cannot find any numbers or documentation. Can you look and let me know?
    Thank you very much.
    PS: I do enjoy using the program very much.

  10. Hello Roger,

    I checked, but there is no user with your e-mail, registered in the database. If you have another e-mails, you can try to login with them or to perform a password reset, if you forgot your password.

  11. I have the same problem as all others. Account activation message not received, All potential blocking points checked … not blocked on my side.

  12. Good afternoon
    I am trying to install SCARM on my laptop; it will be the second installation in my house, using the email address above. However, the system says it does not know my user ID so I can’t reset the password, either.

  13. Hi there! I have bought the licensed software version of SCARM 1.20, received the confirmation email and activated through my user account. All went smoothly but whenever I try to plan a larger layout track design I keep getting a message saying the maximum number of tracks or objects in the freeware version is reached and if more are needed I have to buy the licensed version. I have done this and despite following the online advice about overcoming this issue, nothing I have tried works. Can you please advise.

    Thanks, Stephen

  14. Hi again Milen – Stephen here again. It’s okay – I have now resolved the above issue I emailed you about. My fault, not yours.

    Thanks, Stephen

  15. I cannot get the license key to work! I have followed all the rules and suggestions but all I get when I download it is a text screen. I did this yesterday and it worked but with computer issues I had to reinstall my system. I am using linux and Wine. I even bought a new license yesterday which worked but I don’t want to buy another one!! Help!! I need to print in 1:1 scale.
    Thanks.

  16. Hello Mark,
    Installing the license under Linux/Wine requires a different approach. You need to activate and download your license file and then to save it on the HDD. Then, start SCARM and use “File” > “Open” menu command in order to open the license file directly in the program. Note that you will need to change the filter setting in Open dialog to “All files (*.*)” otherwise you may not be able to see the license file. After opening of the license file, confirm the installation of the license and then restart SCARM. Note also that the correct work of the program is not guaranteed under Linux/Wine.

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