The Project Files Does Not Opening

If you try to open a SCARM project file and it does not load (the cursor stays as hour-glass or rotating circle and/or SCARM shows a message for license problem), this may be due to invalid (not for that PC), corrupted or incomplete registered license key file.

To fix the problem, do one of the following according to your version of SCARM.

A. SCARM Licensed Version

Use “Help” > “License Activation and Installation” menu command in order to login into your SCARM account and then check, refresh (if needed, there will be a “Refresh” link), download and reinstall the license file.

If you have single license, installed on more than one PC, the program will work only on the PC where the license key was initially activated and will not be able to open files on the other PCs.
If you have more than one license, ensure that you are downloading the correct one for that PC.

If that does not help, read answers 6 and 7 in the article Resolving License Activation and Installation Issues.

B. SCARM Freeware Version

You should first uninstall SCARM. Go to “Control Panel” > “Programs and Features”, locate SCARM in the list of installed programs and then uninstall it. Now download SCARM from and install it again. Start SCARM and now it should be able to open the project files.

See also
Resolving SCARM Installation Issues
Resolving License Activation and Installation Issues

8 thoughts on “The Project Files Does Not Opening

  1. I had to re-install the whole computer completely. I can not activate SCARM now. I have paid a license.

  2. I put a new hdisk in my computer and downloaded scarm this morning and cannot open any of my project files. License is activated. Computer name may be different.
    Hard disk is new & larger.

  3. Hi I installed on new laptop and downloaded the key it say in stalled but wont open any of my files I think I need my key reset

    Regards Peter

  4. Hello Peter,

    The SCARM License Key cannot be used on a second PC without being first uninstalled and prepared for transfer on the first PC. Manual reset applies only when the first PC is damaged and not operational. If you want to transfer the license, let me know and I will provide you with a tool for that purpose.

  5. Dear Sir,
    my old computer with where Scarm was installed has a new setup and now i cannot use my activated scarm license any more.

    Please reset my key that i can use it on my installation.

    Fx und Foxy

  6. Hello Fx und Foxy,

    It seems that you are trying to activate SCARM License Key on a virtual machine, installed on a completely different PC than the system where it was initially activated. What happened with your old PC?

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