46 thoughts on “The Project Files Does Not Opening”

1. I had to re-install the whole computer completely. I can not activate SCARM now. I have paid a license.

2. Hello Branislav,

   Your license needs to be refreshed. Please, perform the re-activation and installation procedure again.

3. I put a new hdisk in my computer and downloaded scarm this morning and cannot open any of my project files. License is activated. Computer name may be different.
   Hard disk is new & larger.

4. Hello Bud,

   Your license needs to be refreshed. Please, perform the re-activation and installation procedure again.

5. Hi I installed on new laptop and downloaded the key it say in stalled but wont open any of my files I think I need my key reset

   Regards Peter

6. Hello Peter,

   The SCARM License Key cannot be used on a second PC without being first uninstalled and prepared for transfer on the first PC. Manual reset applies only when the first PC is damaged and not operational. If you want to transfer the license, let me know and I will provide you with instructions how to do this.

7. Dear Sir,
   my old computer with where Scarm was installed has a new setup and now i cannot use my activated scarm license any more.

   Please reset my key that i can use it on my installation.

   Regards
   Fx und Foxy

8. Hello Fx und Foxy,

   It seems that you are trying to activate SCARM License Key on a virtual machine, installed on a completely different PC than the system where it was initially activated. What happened with your old PC?

9. Good morning,
   I would like to move the license.

   Please and Thank you

10. Hello Matt,

    Start the program and use “Help” > “Uninstall License(s)” in order to uninstall your license key. Then you will be able to re-activate it and install on another PC.

11. Hi
    I have downloaded scarm andmy computer tells me that the files are corrupted ?
    How can i fix this ?

12. Hello Edward,

    If you have problem with the project files, that does not opening, read how to fix that in the article above.
    If you cannot run the installer, use another browser to get a fresh download and then try again,

13. Hi,
    I am using linux with play on linux operating the basic free scarm.
    I have now purchased an activation key.
    I have downloaded the key and it shows as a text file.
    I am unable to activate this in scarm.
    Solution required please.

14. Hello Gordon,
    To activate the license, first save the downloaded license file on the HDD. Then, start SCARM and use “File” > “Open” menu command in order to open the license file directly in the program. Note that you will need to change the filter setting in Open dialog to “All files (*.*)” otherwise you may not be able to see the license file. After opening of the license file, confirm the installation of the license and then restart SCARM.

15. Hi Milen ,
    I have succeeded in uninstalling the software licence from the original computer and installing the licence on the new computer. The only problem now is my Project file is still on the old computer, how do I move it to the new one, it is over 100 entities and will not save on the old computer. Do I have to start from scratch or is there someway to achieve this move?

    Alan

16. Hello Alan,
    No, you do not need to start over. Your project is just a file, stored on your old computer. You can copy that file i.e. on a USB memory stick and then paste it on the new PC where you can continue to work on it.

17. Hi,.

    I purchased a license and installed it on my desktop. I have decided I want it instead on my laptop so that I will have my designs and the app to work with when I travel.

    My project file that I started on the desktop is saved in my dropbox directory in the cloud.

    I uninstalled the license key from the app in the help menu on my desktop first.

    Then I installed SCARM on my laptop.

    Then I went to help -> license activation and installation

    I followed the instructions there to download and re-install the license key on my laptop copy of SCARM.

    Everything said successful and to restart the application to take effect.

    I did that and my license still says “outdated” and I cannot open my project file on dropbox.

    I have repeated this process including completely clearing the application from my laptop and doing a re-start of the machine to no avail.

    Please help as I need to work on this design this afternoon (in the next hour) with the others working on the layout with me!

    Thanks
    Kevin

18. Hello Kevin,
    I checked your license and found that it was properly uninstalled from your PC and then properly re-activated on your Surface Pro laptop. If the problem persists, check your firewall settings on the Surface Pro and allow SCARM in it (as the program will need to confirm the new device on the server) and then restart SCARM. If still no luck, write to and I will help you.

19. I am having issues with my license on a new laptop. I cannot open projects without getting errors. From reading the blog, apparently I must remove SCARM rom the old computer first. The old laptop is inaccessible to remove SCARM and apparently this is the issue. Please provide instructions how to transfer my license to my new computer.

20. Please, write to and request emergency license reset, stating the purchase Ref No of your license and I will then unlock it in 1-2 business days.
    Note: Emergency license reset can be performed only once per year.

21. when I try to open your program i get the message, for security and performance, windows 10 in S mode runs Microsoft verified apps and I will need to switch out of S mode(which will leave aspects of my lap top vulnerable) or find a similar app. How can I use your product??? is there another app??

22. Hello Donald,
    SCARM is not compatible with Windows S mode. If you want to run it, you need to use regular Windows 7/8/10.

23. I have several files created with the free 1.6 ATPS. . If a SCARM license is purchased can I open and edit the these ATPS file?

24. Hello Dan,
    Yes, SCARM can open ATPS files – just rename the extension from .atps to .scarm.

25. I have upgraded from the free version of the simulator to the PE version.
    I have downloaded 25 cars from the rolling stock list but all I get is 1 50′ box car to choose from.
    I have installed all 25 cars from from my download directory but SCARM is telling me that my rolling stock is empty.

    How do I get my cars back on track?

26. Hello John,
    Please, read this blog post: Showing Vehicles From All Libraries Together.

27. I updated a prior track plan and the new plan won’t let me open it up. Error message is “wrong file format “. What did I do wrong ?

28. Hello Rich,
    Please, send me your SCARM project file to and I will check it.

29. ＭＴＳ－ＰＥ．ｓｃｐｅｎがダウンロードできない。

    プロモーションコードを入力すると

    鉄道模型シミュレータ – パワーエディション [1853161676856183]

    下記の様なエラーが表示されて、インストールができない。

    プロモーション コードが無効です。

30. Hello Takakazu,

    As far as I understand, you are trying to enter the purchase Ref No of your MTS PE license in the Promo code field for a new purchase, right? But why are you doing that – there is no sense for this. The purchase Ref No is NOT a promo code and it does not give any discount – it is used just for a reference number about your license.

    In order to download and install MTS-PE.scpem file in SCARM, please, follow these instructions: http://www.scarm.info/index.php?page=webshop&item=model_trains_simulator_pe&step=guide

31. im working on a layout called 40x 30 and saved it last night, but now when I try to open it says file is empty, same for the back up. help!

32. Hello Mark,
    Please, send me that project file to for inspection.

33. My project file will load up on 2D but will not load on 3D? Anything I can do to resolve this issue? 1st file I have done since buying the packages.

34. Hello Stephen,
    Is there some error message or anything else that is shown by SCARM instead of the 3D preview of your layout when you select “View” > “3D Viewer” from the menu or press “3D” button?

35. No there is nothing. It goes to the load screen (3D viewer) but doesn’t “initialize”. It then kicks me out and goes back to the 2D layout page. I’ve tried to copy/paste but it does the same, even after I renamed it. I’m confused. I opened the 3D view and even ran a train on it last night but today when I tried to show my wife, I got nothing.

36. Hello Stephen,
    Well, if you opened the 3D viewer and the Model trains simulator last night, then SCARM worked just fine at that time. And if there is no error message, it is possible that there is something different either in Windows settings or in the PC configuration (e.g. now you are using multi-monitor configuration or you used that but now there is only one monitor, or something similar).
    Please, try to remember if there were any changes in the system settings or hardware. As the 3D viewer is opened in a different window, try to click on SCARM icon in the task bar after launching 3D viewing mode or try to press Alt+Tab several times in order to re-roll the active tasks and see what will happen. It is possible the windows order to be misaligned and the 3D viewer window to be opened, but to stays in the background or on a different monitor. That is all what I can suppose without an error message.

37. Been working on KATO HO unitrack using scarm. It open all the time with track numbers and Height. Now scarm shows in the left side bar new Kato unitrack
    numbers and my layout opens but with no numbers of the track on the layout.
    I started using scarm when the program had the old unitrack numbers on the left side bar. This started about 2 weeks ago.
    Why is my track layout missing the track numbers?
    Thank you,
    Dean Zimmerman

38. Hello Dean,
    This behavior of the software can be changed only by the user, by altering the SCARM’s settings.
    Please, open “Tools” > “Settings” > “2D View” and look in “Tracks” panel for “Labels” check box – ensure that it is checked and then check also “Names” or “Numbers” checkboxes, depending on what do you want to see on the tracks in the plan.
    Then go to “Tools” > “Settings” > “Tracks panel” and again look under “Labels” – select “Names” instead of “Numbers” in order to switch to track names in the left selection panel.

39. Hallo Milen, I have sent you an email before. I bought a new laptop and deleted SCARM from my old laptop. It does not want to work on my new laptop.

    My detail is: SCARM License Key (v1) [8701********7912]

    Please help.
    Kobus

40. Hello Kobus,
    OK, I will check your license and will reply by e-mail.

41. Hi.
    My Scram2.0 file does not work anymore, no updates or changes done – just cant open the file anymore.
    Windows says” SCRAM, List index out of bounds. (0). SCRAM SU code: 11000. “

42. Hello August,
    This seems like a problem with the license key recognition.
    Please try to download and reinstall your license key to fix the issue.
    If the problem persists, check for other possible solutions here: http://www.scarm.info/blog/problems-and-solutions/resolving-license-activation-and-installation-issues/

43. Hi. Thanks for your suggestion, i had same issue now – but windows is also saying “Win32Err code 1400: Invalid windows handle”

44. This is the same problem – the license is installed, but not recognized and the error appears.
    Please, use the “Reset & Unlock” button next to your license to perform the unlock and reset and then to reactivate it on your new or upgraded PC by downloading the license key file and then opening it (double-clicking the downloaded file) to install the key into SCARM.

45. Hallo, ik probeerde mijn SCARM licentie voor versie 1.x.x over te zetten naar een nieuwe computer. Ik heb op mijn oude computer gedeactiveerd en verwijderd. Op de nieuwe gedownlaod en geactiveerd, maar als ik scarm open op de nieuwe computer krijg ik de foutmelding “there may be a problem with your licensense key”
    Ik heb alle stappen uitgevoerd die zijn aangegeven. Op de blog vond ik geen antwoord. Hoe kan ik Scarm 1.x.x weer opstarten?

46. Hello Ben,
    I will check your license in the system and will reply by e-mail.

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